Don't know if this will do any good, but may be worth a try... It seems like all Harman owners have one thing in common, all hate the fact that there is no "direct to end consumer support", no consumer support or tech support by e-mail or by phone. There is a link on their web sight that takes you to a survey, there are many areas that offer room for comments. I have filled these out from my work and home computer both and included comments on the need for such support. Like I said before, may not do any good, but if they get this response on a majority of their surveys, maybe it will get someones attention. http://www.harmanstoves.com/ and there is a link that says "Take our new survey" I guess this is there only way to get feedback directly from their consumers.