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Harman P43 Auger Not Turning Please Help

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Simoni21, Dec 12, 2013.

  1. Simoni21

    Simoni21 New Member

    Joined:
    Dec 11, 2013
    Messages:
    27
    Loc:
    Connecticut
    GOT HOME YESTERDAY AND STOVE WAS NOT RUNNING. HOPPER FULL OF PELLETS. CLEANED STOVE. CLEANED ESP PROBE WITH A SOFT BRUSH. NO BUILD-UP IN FLUE PIPE. ALL OTHER MOTORS OPERATE CORRECTLY. AFTER TAPPING ON AUGER FROM THE FRONT OF THE STOVE IT WOULD SPIN A LITTLE THEN STOP. ALL DOORS ARE CLOSED WHEN TRYING TO FIRE AND GASKETS LOOK GOOD. I PULLED THE AUGER ASSEMBLY OUT TO MAKE SURE NOTHING WAS STUCK IN THE AUGER TUBE, DID NOT SEE ANYTHING. THIS MORNING I AGAIN PULLED THE AUGER ASSEMBLY OUT AND I AM NOT ABLE TO SPIN THE AUGER AT ALL BY HAND! IM ASSUMING THE MOTOR IS BAD BUT NOT 100%. THE FEED MOTOR LIGHT DOES LIGHT UP ON THE BOARD SHOWING IT IS TRYING TO SPIN. THE BOLT ON THE AUGER SHAFT IS TIGHT.
    ANY ADVICE WOULD BE GREATLY APPRECIATED!!
    BOUGHT STOVE BRAND NEW 3 MONTHS AGO
    HARMAN P43
    BURNING GREEN SUPREME PELLETS FROM TRACTOR SUPPLY

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  2. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    5,007
    Loc:
    Averill Park, NY, on Burden Lake II...
    First, take the Caps Lock off. No need to yell. Second, disconnect the auger from the motor & hot wire the motor to a wall outlet. That will tell you if the motor has seized or failed...
    DevinM88 likes this.
  3. Simoni21

    Simoni21 New Member

    Joined:
    Dec 11, 2013
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    27
    Loc:
    Connecticut
    Haha sorry DAKSY. I Plugged the motor into an outlet and the shaft does not spin but I feel the motor vibrating like it's trying to run.
  4. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    5,007
    Loc:
    Averill Park, NY, on Burden Lake II...
    Did you loosen the screw to disconnect the motor from the auger?
  5. Simoni21

    Simoni21 New Member

    Joined:
    Dec 11, 2013
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    Loc:
    Connecticut
    Yes image.jpg
  6. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    5,007
    Loc:
    Averill Park, NY, on Burden Lake II...
    If the motor doesn't turn, I'd say that's the problem. At 3 months old, it's still under warranty, I believe...
  7. P38X2

    P38X2 Minister of Fire

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    Jaffrey, NH
    Yes, still under warranty.
  8. Simoni21

    Simoni21 New Member

    Joined:
    Dec 11, 2013
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    Loc:
    Connecticut
    Thanks for the help! New motor is on the way to my house now
    Hate hearing my boiler running thats fueled by OIL!
  9. gfreek

    gfreek Minister of Fire

    Joined:
    Nov 5, 2010
    Messages:
    645
    Loc:
    Beautiful Attica/Varysburg,New York
    So the stove is 3 months old and it needs an auger motor?? Where was the dealer in all this? You did the troubleshooting, they (who are they?) are sending you a new motor, you are installing it, and what happens to the old motor ??
  10. Simoni21

    Simoni21 New Member

    Joined:
    Dec 11, 2013
    Messages:
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    Loc:
    Connecticut
    Yeah I'm not super excited that I had to replace the auger motor already. I called my dealer last night, didn't hear back so I decided to troubleshoot myself. He called me back today (the next day) I told him what I found. I met up with him because he was out on a job and he gave me a new auger motor he had at his shop and he took the old (bad) motor. I wasn't pleased the way he handled it but I was more in the mind set of getting the stove back up and running.
  11. mikkeeh

    mikkeeh Burning Hunk

    Joined:
    Dec 7, 2011
    Messages:
    207
    Loc:
    NE Ohio
    Just curious...What do you think the dealer could have done better? Seems you took the initiative to troubleshoot the stove....he contacted you the following morning and supplied you with a new motor. I probably would have done the troubleshooting myself too......but don't see how much more the dealer could have done.
  12. gfreek

    gfreek Minister of Fire

    Joined:
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    645
    Loc:
    Beautiful Attica/Varysburg,New York
    Understandable that you want to get the stove running again..and being bitter cold, here at least...I know I would not be happy and probably would have done the same. Dealer should be thankful you did all the work. Dealer needs old motor in case Harman wants it back after filing warranty claim..Hope you are up and running..
  13. Simoni21

    Simoni21 New Member

    Joined:
    Dec 11, 2013
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    Loc:
    Connecticut
    [quoter="mikkeeh, post: 1600830, member: 20226"]Just curious...What do you think the dealer could have done better? Seems you took the initiative to troubleshoot the stove....he contacted you the following morning and supplied you with a new motor. I probably would have done the troubleshooting myself too......but don't see how much more the dealer could have done.[/quote]
    He made it pretty clear he wasn't making a special trip to my house to drop the motor. Again not a big deal I was off today and I was eager to get the stove up and running.

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