I'm starting to get really pissed off, paid my pellets at end of May, some delays but then was promised delivery by 3rd week in July.....and still NOTHING..!! not even returning my calls/emails.....last one sent last night, hoping someone could get back to me.. I've been waiting long enough and purchased at early price of $205, I really don't want to get my money back (UNLESS I really have to go that direction.....) but my pellets, buying elsewhere would be much more $$$ right now. Any advice please on exactly what type of conversation and "voice tone" if they call me back ?? I am very frustrated but at the same want to stay calm and don't want to say something "incorrect" if I get them on the phone.