These days, almost everywhere I go, pellet stoves are popping up, pellets are being sold on most corners, and everyone is an expert. Even me. I stop and talk with anyone looking at a pellet stove. Now, I have to admit, being on my third year with a Harmon P68, I have been a Harmon snot. I viewed the others as too small, unknown, unsupported, un reliable, blah, blah, blah. I only had, and gave, one gripe about Harmon. They have negative PR. They have a dealer network that is fine, if you have a good dealer. But, the factory websote is simply a media hype site. They are a one way street, selling stoves, and ignoring the public. Think that's a small complaint ? Nope, in this day and age, I want to have factory communications. It's nice that I happen to have a good dealer. And even nicer I haven't had to need the dealer. The tech locally is someone I knew before buying, and I pumped him for information like crazy. Why? Because this is Maine, and when the wind is blowing, the temps are negative numbers, and the stove dies, I need to be prepared to take care of the problem. I can find a dozen people to work on the oil furnace. I find no one to work on the pellet stove. So there is was, the Harmon snot, talking with a guy in Lowes yesterday, and we were loking at a England's Stove Works model 55-SHP240L. neither one of us was particularly shy, so we started poking and prodding the stove, pulling things apart, and asking questions. Me? I was comparing it to the P68. And I realized, if I wanted questions answered by Harmon, I had to go see me dealer, who is more worried about selling than explaining. But, when the other guy asked "Yeah, but what do I do about support when I buy from a big box store, like Lowe's?" I smiled . and told him about this Forum. Always seems to be people getting answers from a tech that knows the stove, and actually is answering questions. I may not be such a Harmon snot anymore !