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have you receved your refund or pellets from new england pellets LLC

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by johnnywarm, Nov 11, 2008.

?

Have you receved your refund or pellets from new england pellets LLC

  1. yes

    34.5%
  2. no

    65.5%
  3. never ordered, but want to see results

    0 vote(s)
    0.0%
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  1. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut
    well have you!???

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  2. POTO

    POTO New Member

    Joined:
    Jan 10, 2008
    Messages:
    8
    Loc:
    New England
    Maybe this should be a more of a Survey type question so that it doesnt get off topic and making it a good reference
    cut and paste below and just change your answers

    I'll start with...


    ORDER DATE -------------------------------------- Mid APRIL
    QTY ORDERED ------------------------------------ 2 Ton
    RECEIVED (Y/N) ---------------------------------- NO
    APX NUMBER OF REQUESTS FOR THEM --------- 27

    COMMENT (limit to 1 sentance)------------------- Lots of lies and excuses
  3. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut

    Theres always room for improvment :coolsmile:
  4. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
    Messages:
    377
    Loc:
    Leominster, MA
    ORDER DATE -------------------------------------- Mid June
    QTY ORDERED ------------------------------------ 3 Tons
    RECEIVED (Y/N) ---------------------------------- NO -
    REFUND (Y/N) ------------------------------------- YES
    APX NUMBER OF REQUESTS FOR THEM --------- 21

    I was out of their service area, but I purchased them via paypal online. took a while for me to get my refund.
    good luck touching base with anyone ....
  5. FredJ

    FredJ New Member

    Joined:
    Aug 6, 2006
    Messages:
    55
    ORDER DATE -------------------------------------- May
    QTY ORDERED ------------------------------------ 4 Ton
    RECEIVED (Y/N) ---------------------------------- NO
    APX NUMBER OF REQUESTS FOR THEM --------- 15

    COMMENT (limit to 1 sentance)------------------- "about 2 weeks" then 1 more week, then another week and on and on and on.....
  6. ktmoon

    ktmoon New Member

    Joined:
    Nov 12, 2008
    Messages:
    1
    Loc:
    Western MA
    ORDER DATE -------------------------------------- May 22
    QTY ORDERED ------------------------------------ 5 Tons
    RECEIVED (Y/N) ---------------------------------- NO
    APX NUMBER OF REQUESTS FOR THEM --------- 20 - including driving to the Enfield warehouse and loading a 1/2 into my minivan and freaking out my baby.

    COMMENT (limit to 1 sentance)------------------- I've had 6 "firm" delivery dates with the last one being for October 30. Still nothing, not even a return phone call. I've sent a demand letter and filed complaints with both MA and CT Attorney General's offices. Thank God we paid with AMEX and should be able to get our money back if this guy disappears but...good luck getting pellets anywhere else at this point.
  7. slls

    slls Minister of Fire

    Joined:
    Jun 9, 2008
    Messages:
    1,457
    Loc:
    central maine Lat 45
    Look around, there are pellets becoming available, the worst seems to be over. Walmart, Sam's, Lowe's.
  8. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
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    Loc:
    Connecticut
    after getting the feeling my former dealer was screwing me on 6 tons, i went to lowes and got 3 tons cash and carry.its the only way to do it.
  9. save$

    save$ Minister of Fire

    Joined:
    Sep 22, 2008
    Messages:
    1,906
    Loc:
    Chelsea Maine
    Agree, more pellets are available. The price is still too high. With crude oil down to $56 a barrel, and home heating and gas falling slowly behind, I would think that the operational cost at the pellet plant should be down, and with some time, have an impact on the cost of pellets. Pellets here are about $285 (Wal Mart) to $300 (Lowes and others) that is about a 1/3ed mark up from local sources.
    I think the stage is set for a change in the price structure. In all honesty, I don't know if I would have put in the stove had I the insight to see the current situation, but for now, I can tell you we have not felt so comfortably warm since we put our furnace in and took out the wood stove in 1990. Love sitting in the family room near the fire and reading forums like this. Before, I had to have a portable electric heater pointed at me just to keep comfortable.
  10. POTO

    POTO New Member

    Joined:
    Jan 10, 2008
    Messages:
    8
    Loc:
    New England
    Can this and the last 3 posts be move/removed to get back to the POLL and/or SURVEY??
  11. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut

    Where are still on target.a little chit chat never hurts
  12. iceman

    iceman Minister of Fire

    Joined:
    Nov 18, 2006
    Messages:
    2,377
    Loc:
    Springfield Ma (western mass)
    this was a very good idea for the poll wish more people would respond
  13. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
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    1,244
    Loc:
    Connecticut

    Thats what i thought
  14. Wet1

    Wet1 Minister of Fire

    Joined:
    Apr 27, 2008
    Messages:
    2,528
    Loc:
    USA
    ORDER DATE -------------------------------------- May
    QTY ORDERED ------------------------------------ 5 Ton
    RECEIVED (Y/N) ---------------------------------- Yes
    APX NUMBER OF REQUESTS FOR THEM --------- 100+

    COMMENT ------------------- I easily tried getting in touch with NEP well over 100 (possibly over 200) times, I only transacted with someone about 15 times. Only twice did they contact me, and the first was to take my order/money. As stated above, lots of lies, excuses, and empty promises. It took getting the AG, BBB, and three news stations involved, plus one very heated conversation with the owner to receive my pellets. While the $205/ton delivered price was good at the time, it certainly wasn't worth having to deal with this evasive and deceitful outfit.
  15. kwburn

    kwburn New Member

    Joined:
    Nov 19, 2005
    Messages:
    253
    Loc:
    Connecticut
  16. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut

    Is this a No :-/
  17. kwburn

    kwburn New Member

    Joined:
    Nov 19, 2005
    Messages:
    253
    Loc:
    Connecticut
    i don't own a pellet stove but saw the article and thought i would post it.
  18. cmsbruce

    cmsbruce Member

    Joined:
    Jul 22, 2008
    Messages:
    29
    Loc:
    west Hartford Ct
    I was told that My delivery would be here today. Guess what No delivery yet. This guy is too much, I am going to show him what to do with my 5 tons.
  19. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut

    Thank you
  20. DiggerJim

    DiggerJim Feeling the Heat

    Joined:
    Jul 29, 2008
    Messages:
    497
    Loc:
    Northcentral Connecticut
    What a nimrod - ignore requests for info from the AG. What a business strategy. I wonder if Jason is aware of the penalties for false filings in the state of Connecticut - the CONCORD DB at the Secretary of State's office still shows Steve Z as the owner. They're just inviting law enforcement to pile on.
  21. johnnywarm

    johnnywarm Minister of Fire

    Joined:
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    1,244
    Loc:
    Connecticut
    he sure does have alot of names.
  22. GViz

    GViz Member

    Joined:
    Apr 2, 2008
    Messages:
    19
    Loc:
    Northern NJ
    ORDER DATE -------------------------------------- Mid MAY
    QTY ORDERED ------------------------------------ 22 Tons
    RECEIVED (Y/N) ---------------------------------- NO
    APX NUMBER OF REQUESTS FOR THEM --------- dozens, at least

    COMMENT (limit to 1 sentance)------------------- Gave up and cancelled the order in late September. Plenty of unreturned calls, unanswered emails, missed delivery dates, lies and excuses
  23. Obie25

    Obie25 New Member

    Joined:
    Sep 1, 2008
    Messages:
    33
    Loc:
    Central CT
    ORDER DATE ............. BEGINNING OF SEPTEMBER
    QTY ORDERED ............ 3 TONS

    Got nervous about the postings here. Requested refund almost two weeks ago. Spoke to bookkeeper yesterday (Friday - November 14th). Will take 10 days to process and print check.

    Now getting nervous about receiving check.
  24. webbie

    webbie Seasoned Moderator Staff Member

    Joined:
    Nov 17, 2005
    Messages:
    12,327
    Loc:
    Western Mass.
    I think he threatened me by email for "allowing" customers to post their experiences here - but honestly I could not tell because the email was incoherent and he did not identify himself, even after I requested that he do so.

    If that is his communication method, I can see where the problems might be! It's always nice to actually say who you are and what you want.

    Heck, you folks KNOW that if he was doing right by you he'd be getting TONS of business from referrals here.....would not be complaining then.

    Well, I certainly hope everyone get's their pellets or their money back, and that this business becomes more responsive to their customers.
  25. johnnywarm

    johnnywarm Minister of Fire

    Joined:
    Sep 12, 2007
    Messages:
    1,244
    Loc:
    Connecticut

    I have come to believe the Internet and forums like this will make a good company better and bad companies go away.
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