Hearthstone Clydsdale (2009 model) door fell off today!

imalovesmax Posted By imalovesmax, Jan 31, 2012 at 5:39 PM

  1. imalovesmax

    Member 2.

    Oct 17, 2009
    Western Washington

    I went to put a few logs in my insert and the door fell off the hinge I think - too hot to get in there and take a look. I called the place I bought it from and the door hinges are under warranty, but not the labor.

    I need to take a picture of the door off the hinge (after it is cooled off and fire is out) and send it to the dealer, who will send it to Hearthstone, who will then send the part(s) to my dealer and the dealer wants $160.00 to fix it.

    My contractor is coming over for a few small things next week, should I get the part directly and have him do the work for a lot less or worth the $160.00 in labor to have the store do the repair.

    My husband and I are not handy so we would not even attempt to fix it ourselves.

    Thanks in advance for your feedback.

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