Hi guys, Iâ€™m new to posting on the forum but have used it for quite awhile, great place for info. This is my first season with a pellet stove. We purchased a St Croix York insert. In short Iâ€™m less than pleased with the heat output weâ€™re getting. The stove itself seems to be good qulaity, although the versa grate motor went in the first couple of weeks. Since itâ€™s replacement the stove has worked greatâ€¦.except for the heat itâ€™s putting out. I will try to give as much details as possible on the install, pellets etc. Please let me know what you think. Setup: installed in existing fireplace box, not brick or stone. Chimney is a longer run, about 20â€™. It was professionally installed using 4" flex pipe inside the exhisting run. Pellets: LG Granules, just finished the first ton last week. House: Built in 1985, VERY well insulated, well beyond code for the time it was built. The windows do need to be replaced, but not horrible. Itâ€™s 1200 square feet of livable space, however it does have 18â€™ cathedral ceilings. The stove is situated in the living room, right in the heart of the cathedral ceiling. Useage: The stove has 5 heating levels. We've been running the stove on level four 24/7. Today it was about 28 outside and the stove is keeping it at about 61 inside, that is to say in the livingroom. The back room is 54. Last night it went down to 15* outside, inside in the livingroom was 57 and the backroom was 51! On colder days the house can be as cold as 55-60 in the living room and so weâ€™re being forced to use electric heat. My hopes were to keep the house in the 70 degree range w/o the use of electric heat. Was this unrealistic? Should this stove be capable of what Iâ€™m expecting? I know of a few other people w/ larger homes than me that are heating almost entirely off of pellets..but theyâ€™re staying very WARM. I've also read of members on this board with the exact same unit that are heating larger homes w/ no problem. All in all so far a lot of spent money and not so much heat. At current pellet consumption it's looking like we'll go through 4 to 4 1/2 tons this winter. That seems like a lot for a 1200 square foot house. I probably wouldn't mind if we were warm...but we're spending more then we were on elctric last year w/o a considerable difference in heat. What's wrong??