HELP!!!! . . .Accentra FS...auger turns but no pellets delivered to burn pot

[RKS130]

Good Morning. Woke up to a cold stove with a 5 blink code - failure to ignite. No mystery as to the immediate cause . . . the title says it all. I will add that the stove has sounded a bit different this season, but only on start up.

There has, at times, been a very short (less than a second) squeak every 10/12 seconds and for the first few minutes, before ignition, the stove sometimes sounds like it is laboring, but this quickly resolves once the stove ignites.

I am guessing there is some kind of jam at the bottom of the hopper, which I will empty once kids are off to school - leaving in 10 minutes to drive daughter to train station. Any ideas from the experts here will be greatly appreciated.

 

[Harman Lover 007]

Sounds like bridging of pellets or a blockage. If not, check the arm that actuates the slide plate to be sure it is working properly.

 

[RKS130]

check the arm that actuates the slide plate

Thanks...how do I access that arm?

 

[Harman Lover 007]

Take off the rear panel and you should be able to see the auger motor. It has a cam on it that opens the actuator that slides the plate open to drop pellets onto the auger

 

[RKS130]

Take off the rear panel and you should be able to see the auger motor. It has a cam on it that opens the actuator that slides the plate open to drop pellets onto the auger

Thanks...will do. I emptied hopper and discovered a heavy piece of brown paper jammed in out of sight just beyond the plate. Must have been in the bag of pellets . . . and there must be more in the auger shaft. Now the auger no longer turns, so I will have to figure out how to remove the auger. A major problem may be access as the stove is about a foot from the wall, as shown in my profile pic to the left.

 

[Harman Lover 007]

Thanks...will do. I emptied hopper and discovered a heavy piece of brown paper jammed in out of sight just beyond the plate. Must have been in the bag of pellets . . . and there must be more in the auger shaft. Now the auger no longer turns, so I will have to figure out how to remove the auger. A major problem may be access as the stove is about a foot from the wall, as shown in my profile pic to the left.

Well grab a large piece of cardboard or a heavy blanket and pull it out so you can get at it. The auger is removed from the rear and you posted earlier that you had a squeak so while you have it out you can clean it with a wire wheel. This will provide you a great opportunity to clean the blower motor down on the bottom as well. Good luck.

 

[RKS130]

Well grab a large piece of cardboard or a heavy blanket and pull it out so you can get at it. The auger is removed from the rear and you posted earlier that you had a squeak so while you have it out you can clean it with a wire wheel. This will provide you a great opportunity to clean the blower motor down on the bottom as well. Good luck.

Thanks!