We've had the HI300 for a couple weeks. Got the oversized surround installed Friday and everything looks great. Ran it all day Saturday without incident. On Sunday, the wife came home and wanted to start a fire. She was struggling to open the door (the latch is very tight) and snapped the handle right off! Looks like the bolt that attaches the handle broke, and half of the bolt is still inside the latch. Is this a common problem with these units? The dealer was very responsive and is coming out today to repair it.