How often does your Mt Vernon "shut down"?

The tech came out today to fine tune the stove as the low hopper icon stayed on constantly. Since he left, the stove has shut down 4 times (gone into auto-clean mode) within 7 hours . IS THIS NORMAL? I realize it needs to go into shut down mode to dump the ash, but 4 times in 7 hours seems excessive to me. Anyone have this problem?

By the way, the low hopper icon came back on and won"t go off. Go figure.

Shut down for the auto-clean? Or because something went wrong?

shut down for auto-clean.

There is a lot of discussion about it on another forum

http://hvac-talk.com/vbb/showthread.php?t=121383&page=9

Check the end of this thread, they are talking about the auto-clean in a few places I think.

Auto cleqan times are set by the fuel type you are set on what fuel is the stove set on?

Wow, I wasn't aware of that. We usually use hardwood setting as that is what we use. However, the tech asked us to try the utility setting. Thoughts?

Utility should auto-clean more, because that type of pellet contains more ash.

It is ultimately determined by the number of auger rotations. Cleans more often on high than on low.

I would have to go back and look at the code for the utillity but i think it will clean about every hour and 5 minutes on the Utillity setting?