Hi all, I'll try and keep this short and sweet as I am extraordinarily angry right now. I took the trim off my insert tonight for the first time. It was professionally installed end of October 2010. I watched most of the install but I DID NOT get up close to the chimney sweeps during the final installation of the insert and setting into place. Looks like that was a mistake. The photos below are what I found tonight. Besides obviously helping to explain my terrible draft situation, heat output problems, backdrafting when I open my door, etc.... What I need expert opinion on is how much danger has this put my family and house in through gas infiltration at night (CO), fire, etc. This literally was discovered 15 minutes ago and I am not yet calmed down, so any advice is welcome on here. Without a doubt, I am going to demand this be rectified by the company i bought the stove from (and from a different sweep service) and I am considering whether or not to demand recompense for months of wasted wood, poor performance, and (if appropriate) danger to my family. Thanks all for your time. I am thankful I have this forum right now. P.s. Yes, stink bugs love my chimney.