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I'm the bad guy

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Salty, Nov 8, 2012.

  1. Salty

    Salty Minister of Fire

    Joined:
    Oct 2, 2009
    Messages:
    574
    Loc:
    Central Ma
    So I have had an order for Okies in for 2 months now. I went in to the dealer 3 weeks ago. I could have had pellets that day because I said wtf over them not delivering for a month. Dealer didn't even have a slip written up for it when I went in. Taking 2 tons of pellets then would have meant someone else wasn't going to get their order. I rationalized I could wait another week even after all this time all I have heard so far is NEXT WEEK

    Being the nice guy I paid for them up front. They assured me....you guessed it NEXT WEEK. It's now been 3 weeks. 2 since I got told the traincars were stuck in another town near us.

    So I call today and ask where my pellets are. I got accused of being hostile. Because she tells me next week and I laughed when she said it? I told them 3 weeks ago if they couldn't deliver I would be back for a refund. I repeated that today and I was called HOSTILE.

    I'm guaranteed pellets tomorrow now. "They just have to pick them up in the morning"

    Am I missing something? They can't find my order 3 weeks ago when I stopped in to inquire, then being the nice guy I plunk down the cash in full for them. I'm told NEXT WEEK. 3 weeks later I call them and I'm hostile

    Pellet Wars :)

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  2. briansol

    briansol Minister of Fire

    Joined:
    Jan 18, 2009
    Messages:
    1,743
    Loc:
    central ct
    Find a new dealer? Screw the guys who take you for a train ride.... put your money into the hands of those who care.
  3. joescho

    joescho Feeling the Heat

    Joined:
    Feb 11, 2009
    Messages:
    359
    Loc:
    Northeastern PA
    Briansol X2

    I understand that orders get lost/fall on the floor/misplaced, but once you pay for an order it becomes a responsibility. I wonder what would happen if you took 3 weeks to PAY after they were delivered? Would THEY be hostile then?
    will711 and P38X2 like this.
  4. Countryboymo

    Countryboymo Feeling the Heat

    Joined:
    Feb 24, 2010
    Messages:
    412
    Loc:
    W Central MO
    I would ask them just the way Joescho put it.
  5. St_Earl

    St_Earl Minister of Fire

    Joined:
    Sep 9, 2011
    Messages:
    1,076
    Loc:
    millinocket, north central maine
    makes me appreciate the service SIB gives.
    steve has a very long drive up here for delivery. so he has to make it work best with his other orders.
    but when there have been changes in plan from the initial set date, the woman who runs the desk has always called me far far in advance.

    today i found myself already thinking about my early spring order.
    i've got it bad. : )
  6. SmokeyTheBear

    SmokeyTheBear Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    12,041
    Loc:
    Standish, ME
    Yes I agree you are a bad guy :p, now go get'em take an attack bear with you.
  7. imacman

    imacman Guest

    Salty, the old saying goes "good guys finish last".

    IMO, I'd get a refund and take my business elsewhere. They obviously don't need yours.
  8. vinny11950

    vinny11950 Minister of Fire

    Joined:
    May 17, 2010
    Messages:
    537
    Loc:
    Eastern Long Island, NY
    squeaky wheel gets the oil (and pellets).

    better to be hostile and warm, than,... well you know the rest.
  9. wilburg

    wilburg Member

    Joined:
    Oct 20, 2010
    Messages:
    163
    Loc:
    Western Mass
    Tsk, tsk... You don't understand.. Because you are buying oakies, that is a premium pellet, it makes you wealthy... You pellets are being redistributed to us poor folks that have to buy from HD and TSC... It should warm your heart to know that I am nice and toasty since my pellets are in my house.... I hope you paid with a credit card, and I WOUD NE'ER buy ANYTHING from that distributer again... I would also tell everyone I know about what they did to you.
  10. smwilliamson

    smwilliamson Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    3,838
    Loc:
    Southcoast, MA
    DON"T TAKE MONEY FROM PEOPLE UNLESS YOU ARE EXCHANGING SOMETHING IN RETURN. It takes two to be set up for failure.
    Eatonpcat likes this.
  11. WoodPorn

    WoodPorn Minister of Fire

    Joined:
    Aug 24, 2009
    Messages:
    1,488
    Loc:
    South of the beloved Patriots
    Salty,
    What dealer was this?
  12. SmokeyTheBear

    SmokeyTheBear Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    12,041
    Loc:
    Standish, ME
    Big Gubmint will love you for that comment.
    briansol likes this.
  13. Trickyrick

    Trickyrick Feeling the Heat

    Joined:
    Oct 23, 2009
    Messages:
    276
    Loc:
    Western MA/ Eastern NY
    Pay by credit card and explain that they can not bill you till you sign after delivery. On anything I have delivered they get my money once it is in my yard or my truck.
  14. Lousyweather

    Lousyweather Guest

    Okies are VERY difficult to get these days......we are waiting on our orders from August still......they redesigned their bagging system and had some bugs in the ointment, so, basically they way oversold the production....what we did was give a call to everyone still waiting (we only have 2-3), and offered another brand, most are sticking iwth the Okies, and we just refunded all the delivery charges for their trouble (will still deliver when we get em in).......the dealers cant control the Okie issue, tho i wish we have SOME control!

    As for paying AFTER delivery- here's a scenario: deliver pellets, run card, it gets declined...........then what? Pellets are already in their new home....cant go in and take them back out....the B&E charges stink, as well as the strip search and body cav search.....
  15. Salty

    Salty Minister of Fire

    Joined:
    Oct 2, 2009
    Messages:
    574
    Loc:
    Central Ma
    Well I picked up a ton today. I'm REALLY going to be a bad guy now. This deserves a new post. I want to see what others get for experience with these....
  16. Mongo

    Mongo Member

    Joined:
    Jan 4, 2010
    Messages:
    50
    Sounds like the same thing I went thru. Mine were put on order back in mid- August with a sched. delivery of 9/7/2012 and was told they were out in the yard. 9/7, 9/14, 9/24 came and went no delivery. 10/5 still no pellets, I went down there and got my $$$ back and went with a different pellet mfg. First and last time I deal with them..
  17. Trickyrick

    Trickyrick Feeling the Heat

    Joined:
    Oct 23, 2009
    Messages:
    276
    Loc:
    Western MA/ Eastern NY
    I have never had a problem with the guys having my card scanning it before they leave the store and having me sign. I have no problem with them scanning when I buy and charging later. Also they have me sign after they set them on the lawn..... You have rights you have the order paperwork. Any cop in the world will back you up.
  18. Lousyweather

    Lousyweather Guest

    not true....you ought to take a gander at the dealer Agreement the cc card co's have you sign

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