Hello,
I bought a pellet insert which has the control panel from an older model, but the circuit board from a newer model. I also bought the optional thermostat for the stove, which didn't work from the beginning. While troubleshooting myself, I noticed that the control panel on my stove was different from the one pictured in the manual the dealer left me. Specifically, my stove didn't have a thermostat control on the control board, while the one in the manual did.
After finally getting the dealer to call me back about the problem, they directed me to the manufacturer's website and an electronic version of the manual for the older version of the stove that matched my control panel. They pointed me to a page which showed how to adjust the thermostat function via the circuit board. I tried to follow the directions in the manual although I noticed that the circuit board they diagrammed was a little different from mine, and in the process there was a spark and the fuse blew. Now the stove doesn't work at all.
A couple days later I was looking at the manuals again and I realized that my stove has the circuit board for the newer model even though the control panel is from the old one. I can see that the old circuit board had 2 5-amp fuses, while my newer circuit board has only 1, and also that the pins and jumpers are different in orientation and number between the two circuit boards.
I bought a display model that had never been fired, I got a good deal on it and other than the thermostat issue it was working well until I decided to take the dealer's advice and try to fix the problem via the circuit board. I wish I had noticed right away that the control panel and circuit board were mismatched. I'm not sure if the dealer knew about the mismatch or not, they are proving very difficult to communicate with.
Can anybody tell me if I'm right in guessing that the mismatched parts are the reason for the thermostat not working, and at any rate represent a pre-existing flaw that the dealer and/or manufacturer ought to fix?
I bought a pellet insert which has the control panel from an older model, but the circuit board from a newer model. I also bought the optional thermostat for the stove, which didn't work from the beginning. While troubleshooting myself, I noticed that the control panel on my stove was different from the one pictured in the manual the dealer left me. Specifically, my stove didn't have a thermostat control on the control board, while the one in the manual did.
After finally getting the dealer to call me back about the problem, they directed me to the manufacturer's website and an electronic version of the manual for the older version of the stove that matched my control panel. They pointed me to a page which showed how to adjust the thermostat function via the circuit board. I tried to follow the directions in the manual although I noticed that the circuit board they diagrammed was a little different from mine, and in the process there was a spark and the fuse blew. Now the stove doesn't work at all.
A couple days later I was looking at the manuals again and I realized that my stove has the circuit board for the newer model even though the control panel is from the old one. I can see that the old circuit board had 2 5-amp fuses, while my newer circuit board has only 1, and also that the pins and jumpers are different in orientation and number between the two circuit boards.
I bought a display model that had never been fired, I got a good deal on it and other than the thermostat issue it was working well until I decided to take the dealer's advice and try to fix the problem via the circuit board. I wish I had noticed right away that the control panel and circuit board were mismatched. I'm not sure if the dealer knew about the mismatch or not, they are proving very difficult to communicate with.
Can anybody tell me if I'm right in guessing that the mismatched parts are the reason for the thermostat not working, and at any rate represent a pre-existing flaw that the dealer and/or manufacturer ought to fix?