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jotul warranty

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by ba_jie, Oct 8, 2008.

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  1. ba_jie

    ba_jie New Member

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    Hi,
    I am about to buy a brand new Jotul 450 from a guy he never opened the box after he purchased it last year.
    My concern is the warranty. If i buy second hand Jotul, even the box is never openned and blank warranty registry form is still with the box, am i covered by the Jotul warranty?

    Thanks.

    Jie

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  2. Valhalla

    Valhalla Minister of Fire

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    The warranty "clock" usually starts when the dealer delivers the stove to the original purchaser. I would call your local Jotul dealer or the Jotul HQ in Maine to see if the warranty is transferable. Let us know how it goes.
  3. ba_jie

    ba_jie New Member

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    Thank you for the quick reply.
    I checked the Jotul website and it says its warranty is not transferrable. I will call the HQ tomorrow just double check.

    Hopefully the stove is reliable enough to not go through the warranty hassle.
  4. Valhalla

    Valhalla Minister of Fire

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    It now certainly sounds to be a "like new" used stove. The warranty is probably off the table.

    Good luck and price it accordingly as a used stove, but not too close to an equivalent new stove. Unless a warranty is not important to you.
  5. ba_jie

    ba_jie New Member

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    yeah, it sucks.
    But no local dealers around the area has the stove in stock.
    What should be a reasonable price deduction off its retail price? Any ideas?
  6. RedRanger

    RedRanger New Member

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    At my age I have discovered that any warranty is only good until you need it. Do your homework on what you are buying, that is your best warranty :coolsmile:
  7. ba_jie

    ba_jie New Member

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    Agree.

    I figured Jotul should live up to its name :)
  8. RedRanger

    RedRanger New Member

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    Okay, reread your original post. Set your mind at ease and make the phone call to Jotul. If you don`t like the answer on the other end, then keep looking. Yes, it may be long distance, but for ease of mind, just do it!! Take down the name of the person you are talking with, and any other pertintent info. Oh, and ask for a fax, or letter with the warranty that sets your mind at ease. There you go, simple as that!! :)
  9. BXTF

    BXTF Member

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    Good luck on finding their phone number, I've looked all over their web-site and literature and couldn't fine the Jotul USA number.
  10. begreen

    begreen Mooderator Staff Member

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    Seems like you can find anything on Hearth.com. I did a quick search here and came up with (207) 797-5912.
  11. BrotherBart

    BrotherBart Hearth.com LLC Mid-Atlantic Division Staff Member

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    edit
  12. BXTF

    BXTF Member

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    Begreen, thank you.
  13. oconnor

    oconnor Minister of Fire

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    Had the same problem finding it last night as well. It is in the manuals at the end near the parts diagram. I'm guessing they would rather have loyal Hearth.com users answer the questions. :cheese:
  14. johnnywarm

    johnnywarm Minister of Fire

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    if what BB said is true it should stay. sponsor or not.
  15. btj1031

    btj1031 New Member

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    What's with the edit of Brother Bart's post about Jotul's crummy waranty/customer service?
  16. btj1031

    btj1031 New Member

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    Who made the edit and why? Was it BB or the administrator? If negative statements about a vendor's warranty or service are edited out, that's a great way to keep your sponsors happy, but not a good way to maintain confidence in this site as a place to find open, honest discussion about the hearth industry. I'm very curious to know what the deal is.
  17. ba_jie

    ba_jie New Member

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    That's my question too.
    Is negative message about sponser no welcomed here?
  18. BrotherBart

    BrotherBart Hearth.com LLC Mid-Atlantic Division Staff Member

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    I took the post out myself. It was an inappropriate rant. The subject is better addressed by the large number of Jotul stove owners here on the Forum than by me going off on them over one incident with one stove.
  19. btj1031

    btj1031 New Member

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    Thanks for answering my question BB. That's certainly your right. I didn't find it inappropriate, in fact, I found it to be totally appropriate. It still raises my eyebrow that someone with a lot to add - 7,200 posts worth - chooses to delete the post that pokes a big sponsor in the eye! But I'm just another conspiracy theorist at heart!
  20. ba_jie

    ba_jie New Member

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    Called. The lady on the other end of line wanted me check out their warranty claim on the Jotul website and asked me to direct my question to local dealer. exactly what i expected.
  21. labrador

    labrador Member

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    I bought my Jotul 550 in July 08, and the price was then, $2250. Other dealers were selling 450's for $2500. You can figure what you want to pay for a stove out of the box. However if you really want the 450 you may have a long wait for one from a stove shop. I think they are way behind on deliveries.
  22. ba_jie

    ba_jie New Member

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    Thank you for the price info.
    Is 2500$ for the stove and liner(15 ft') kit a reasonable offer?
  23. labrador

    labrador Member

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    That sound like the price the owner may have paid for the unit originally. It's up to you but a 15' liner might cost $700-$1,000. Check around for liner prices in your area.
  24. johnnywarm

    johnnywarm Minister of Fire

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    I dont think in todays market its that bad of a price with the liner and being new.
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