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KING 5500M Stove WARNING

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by abostongirl, Mar 9, 2012.

  1. abostongirl

    abostongirl New Member

    Joined:
    Mar 7, 2012
    Messages:
    4
    Loc:
    Northern NH
    I feel obligated to post this warning about a serious fire hazard I found on my new King 5500M pellet stove. For a little background I have been battling this stoves burn since I got it in Oct 2011. After several calls they sent me replacement gaskets which I installed and through this forum I found what is likely to be the real problem the feed rate... thank you for the info on how to manually set (something never mentioned by the manufacturer after a dozen calls).

    So I change the gaskets and adjust the feed rate last night the stove runs pretty good, shut it down today and I notice smoke coming out of the bottom of the stove so I look and find piles of ash on both of the front corners of the stove, the side that has smoke pouring out also has a few half burnt pellets... thinking wtf did the stove crack? I vacuum the stove out for a better look to find 2 perfectly drilled holes right through the bottom of the stove. Call the company again to hear “Oh there are suppose to be bolts there†then WHY aren’t they there???? Mind you I have been running this stove for 6 months and had no idea this stove could have burned my house down! Not to mention all the trouble I have been going through to get it more “air-tightâ€. Check your stove it could be a fire hazard.

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  2. EviLScotsMaN

    EviLScotsMaN Member

    Joined:
    Feb 7, 2012
    Messages:
    20
    Loc:
    Derry N.H.
    :gulp: WOW!! Good find there. Are they going to fix it or are you gonna have to make a trip to the hardware store yourself?
  3. DV

    DV Feeling the Heat

    Joined:
    Feb 6, 2012
    Messages:
    251
    Loc:
    Southern MD
    That's hideous! Reminds me of the Ford Pinto. So much for sleeping at night. Glad you found it.
  4. SmokeyTheBear

    SmokeyTheBear Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    12,589
    Loc:
    Standish, ME
    Was that by any chance where the stove was bolted to the pallet?

    There have been cases where other stoves were missing bolts on legs etc ... and they were fastened to the area below the burn pot.
  5. DexterDay

    DexterDay Guest

    Wow.... Glad you found it and everything is o.k. now.

    What are they going to do to rectify the problem?
  6. abostongirl

    abostongirl New Member

    Joined:
    Mar 7, 2012
    Messages:
    4
    Loc:
    Northern NH
    They said they would have a technician contact us to fix it. What that meant was they would ship the screws and then we call the tech in TN that will walk us through it. So yea a trip to the local hardware store for some self tapping screws and we fixed it. The reason they gave for it was they were probably holes used to send it through the processing line and the screws never got put in. No sorry, no glad your house didn't burn down, no so sorry for all your troubles, nada. I plan to demand that they at least issue a warning or a recall; when I ever saw the ash and burnt pellets on my hearth I thanked my lucky stars.
  7. Brokenwing

    Brokenwing Feeling the Heat

    Joined:
    Feb 11, 2012
    Messages:
    448
    Loc:
    Northern Maryland

    +1 Bear The dealer told me to replace the bolts when removing the stove from the pallet, or I would have 2 wholes on the side of my ash pan.
  8. SmokeyTheBear

    SmokeyTheBear Minister of Fire

    Joined:
    Nov 10, 2008
    Messages:
    12,589
    Loc:
    Standish, ME
    And things like that and the OPs issue are why I like to see overkill on the hearth pad.
    IHATEPROPANE likes this.
  9. abostongirl

    abostongirl New Member

    Joined:
    Mar 7, 2012
    Messages:
    4
    Loc:
    Northern NH
    Mine was not bolted to the pallet, the holes were probably for holding it up for powder coating ect. Funny you should mention "overkill" on the hearth pad cause I am glad I got my way :) My boyfriend wanted a cheap hearth pad I wanted to build a really nice one which is what I did :) He said you don't need to use backer board just the tile on 1/2" plywood will be ok.. nope I wanted to use backer board whether I technically needed or not. Here's some pics of my custom hearth :)

    Attached Files:

  10. Defiant

    Defiant Vermont Castings Geek

    Joined:
    Dec 5, 2007
    Messages:
    2,109
    Loc:
    Old Lyme CT
    Nice pad. Are those wood chips on it?
    Eatonpcat likes this.
  11. abostongirl

    abostongirl New Member

    Joined:
    Mar 7, 2012
    Messages:
    4
    Loc:
    Northern NH
    Thank you. No woodchips just tile and glass.
  12. mikkeeh

    mikkeeh Burning Hunk

    Joined:
    Dec 7, 2011
    Messages:
    206
    Loc:
    NE Ohio
    I checke my 5500M bought in Nov,2011. No holes The stove was not bolted to the pallet. There was plywood stapled aroun the legs to keep them from sliding....then banding to secure the stove to the pallet.
  13. upmaine

    upmaine New Member

    Joined:
    Nov 18, 2012
    Messages:
    3
    This is why you always put a heat shield panel under any pellet stove or wood stove so if something does happen it won't catch your floor on fire. If you look in your owners manual you will see that it tells you that you need a heat shield under the pellet stove. I have a 5500m pellet stove and it works great. Also about the feed rate. It explains in the manual how to operate the pellet stove and it explains everything about the feed rate ,draft fan and room fan. When you change the feed rate you also need to change the draft fan number so the pellets get the correct amount of draft air so they burn the right way. As afr as the room fan blower goes I leave ours on automatic and it works just fine that way. Also the 5500m pellet stove is made to burn hardwood pellets. If you use softwood pellets or a mix of soft and hard wood pellets they will not burn that good and you will not get the heat that hard wood pellets give you. If you have any questions about what the best settings are for the feed rate and draft fan just reply and I can help you.
  14. Eatonpcat

    Eatonpcat Minister of Fire

    Joined:
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    Messages:
    2,070
    Loc:
    Eaton Township, Ohio
    I agree that's really nice!

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