Hi, I am new to posting on the forum, but have been lurking since before I bought my stove. I have a Lopi Yankee Bay, it's about a year and a half old. I hired a 'chimney sweep' service to come clean my stove. I have not used it this year, it was working when I last used it in the Spring. They are also the authorized Lopi dealer in my area. The guy did his part of the cleaning, and then tried to light my stove. It would not light, it flipped up an error code that there was ash build up in the motor. I got the manual out and the cleaner and I looked at the causes of the code. He assured me it did not have ash in it, and he ended up spending an hour or so 'troubleshooting' it before deciding I had a bad sensor, and he bypassed the sensor with a bit of wire. The stove then appeared to run and try to light, and he decided it worked and he left. The stove then erred out again before it would run and fully light. So I went back to the manual and read up on the initial error, pulled out the stove myself, and decided to open the smaller motor as indicated in the manual and verify that it was clean. Turns out it was packed full of ash. I contacted the company, and also put a stop payment on the check because I wanted the issue resolved reasonably. I also sent them a photo of the motor chock full of ash. The owner of the company called me and gave me one lecture, then another, then another, then yelled, then demanded payment, then screamed. I won't go through the whole call details. I was very calm and courteous through the call, but I told him I was not paying for anything until it was reasonably resolved and my stove was working again. And he ended the call by saying he was going to sue me for non-payment. My husband is out of town, so I went through the whole manual and cleaned myself, and the stove is operating fine now. So yay for that. The question I have is - first and foremost - should the motor have been cleaned during service? If not, should the guy who worked on it have notifed me that cleaning that motor was outside of his scope rather than bypassing a sensor?? The owner seems to think I have unreasonable expectations, and so I am just looking for some advice because I don't want to be an a-hole homeowner who is in the wrong. If I am in the wrong and owe them full payment, then I will make it so. Thanks in advance, Michelle and PS. I did hook the sensor that he bypassed back up, so everything is fully working. Not just kludged together.