hi there looking for some good unbiased advice....We live in Central MA and are looking to upgrade from a traditional VT castings wood stove to a pellet stove. We have been to two local dealers, and looked at the Harman and the Mt Vernon AE. We like the reliabilityand top reputation of the Harman, but are concerned about their having been bought out....what is the future of their product line in terms of parts, service, etc???? The Mt Vernon AE appears to be more technology driven and geared for the next wave of pellet stoves...but is it really as good as they make it seem? Our major concern is the dealer/installer. We were not at all impressed with the Quad dealer in Worcester. He knew his product but came thru with the used car salesman pitch and never returned our call when we wanted to discuss a purchase. Pluse they sub out their work. Would not disclose who they use for subs when asked, either. We then realized we cannot just buy a stove just anywhere and have ruled out that shop altogether, regardless of our decision of Harman vs Quad. Does anyone know of a reputable dealer in central or western MA? Also, we received mixed messages on the need to line our exterior chimney. One dealer indicated the stove would not ignite properly without. The other stated that was not true and we did not need a liner. Your site has been very informative, any insight you can provide to us will be greatly appreciated. thank you!