Mt. Vernon installed - now working 2 days later after some "issues"

I am now in business. Installer came out, replaced the sensor and it works.

Looks great!! Enjoy!!

With Fire it looks so much better. Enjoy the new toy!

Awesome news. Enjoy the warmth. Great looking insert!

P.S. Update that signature. ;-)

Nice. On Christmas Eve too...... Merry Christmas. You have a loving Wife, to get get you such a nice present. Very Lucky Man......

Congratulations and Enjoy the Heat from that Monster!! ;-P

Id be keeping that Tech/Service guys #. He seems like a stand-up person to be willing to do what he did on a day like today. Hope he gets what he wants for Christmas too (Maybe a Day Off?- LOL).

Thanks all. I had the thermostat set to 75 and it just shut down after running for about an hour and a half.

Looks good, glad it worked out for you.

Congrats and merry christmas

I would have been livid! At least your installer was professional and conscientious, unlike mine was.

Thanks to everyone in this forum over the years, I was able to correct all of his mistakes.

Good luck and I hope your stove is up and running by Christmas.

Thanks again for the positive replies. I am waiting for it to kick back on again. I actually vacuumed it out already.

Yup, he is one of us and his stove has only worked for a few short hours!

So glad it's working now. It looks great. Merry Christmas to you and your wife!

All worked out in the end. X-Mas Eve and you are warm. This would have been a tragic fail if they couldn't get the part till 2012.

Yep... Very 1st day.... Very 1st Fire....

It only gets worse............. ;-P

So true so true. Glad its up and running, enjoy!!

Yep, He's gonna fit in fine with us pellet nuts here! ;-)

Glad it all worked out. What kind of pellets are you running ?

You guys in PA have all kinds of good choices.

Congrats on the stove and good to see its up and running. Enjoy and have a warm & safe holiday...

Thanks guys.

I feel warmer than I ever have in this house. Granted, it's not terribly cold today - but the chill I've always felt is gone.

I am burning C&C Smith Lumber's Wood Pellet Company pellets. I bought 3 tons. Going to get a half-ton of Great Americans as well.

Glad to hear that it is up and running. Now is the time to relax, enjoy the holidays and your new stove

Enjoy the heat and Merry Christmas.

Now that. the issue is resolved and your up in running, do you still consider it an epic fail?

Understandable frustration. Good dealers ought to see all of that stuff coming, counsel the customer through it.. extra charges and all (it is an opportunity for more profit) then work with the contractors for total customer satisfaction.

After it's all over, you'll find you got a great stove and you will be loving the new addition.

PS really classy looking unit, if it works anywhere as good as it looks you'll be warm and stylin'!

Yes.

Congrats. May it bring you many warm days and nights