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My Top 10 Routine Repairs

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by smwilliamson, Jun 11, 2013.

  1. smwilliamson

    smwilliamson Minister of Fire

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    People ask me all the time what my most common repair is. Since I service just about any model out there and keep records of this sorta thing...here's what the data says. This is a snap shot from Oct 2007 to April 1, 2013 by models....

    1. Englander - PDVC and PDV - lower auger motor
    2. Harman - all models - igniter
    3. Enviro - 2002 through 2008 models - auger bushings/ auger motors
    4. Lennox Country Winslow - POF switch
    5. Breckwell - all models - exhaust blowers
    6. Englander - PDVC and PDV - igniter
    7. Breckwell - P Series models - Convection blower
    8. Lennox Whitfield - Photoeye
    9. Whitfield - Advantage - Combustion Blower
    10. Harman - models with chain drive - Chain and sprockets
    11. Enviro - 2006-2008 models - Control Boards
    This isn't necessarily a snap shot of what needs what...but rather what I go to and what they need. You have to take in to consideration the volume of each model which I service and the density of models in my service area.

    Just thought I'd put it out there.
    stayfitz and Joful like this.

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  2. Lake Girl

    Lake Girl Minister of Fire

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    It helps with knowing what parts you should likely have on hand as back-up. Besides the cleaning issues, any stats for the Ecotecks? Do you record age of appliance when service is required?

    Those kinds of stats will help with parts inventory for the new shop! The age at repair might also be a selling point;) or a reason to stay away from selling a certain stove...
  3. Mike D

    Mike D Feeling the Heat

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    Any data on the Travis products?
  4. smwilliamson

    smwilliamson Minister of Fire

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    Travis does very well in service records. They actually maintain the best service records through my company. Even the old ones just keep going and going. Buy with confidence. Now again I have to do a control board or motor but not that often. They also make up a small percentage of my stoves...that may be because dealers are doing a god job of retaining customers or in fact their products are very well designed. I'm thinking a bit of both. You have a Leyden, one of my favorites in cast. My mother in law has one....just keeps going and going..about her 6th year with it now and has needed nothing.
    Utilitrack likes this.
  5. joescho

    joescho Feeling the Heat

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    I would have thought there would be a lot more igniters especially on the Quads. gaskets too. Both are pretty much consumables. PLus the Mt. Vernon was everybody's favorite a few years ago:rolleyes:
  6. Mike D

    Mike D Feeling the Heat

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    Good to hear, thanks for the feedback. I've already replaced the igniter after 1 1/2 seasons... and I've heard from other Lopi owners on here they have the same issue.
  7. bf525

    bf525 New Member

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    Anything about Drolet ECO65
  8. smwilliamson

    smwilliamson Minister of Fire

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    I don't service enough of the drolet stoves to answer it really. The combex blower seems to be a routine problem if it has the plastic cooling fins on the motor and models with the thermocouple POF switch tend to fail and or have control board issues.
  9. smwilliamson

    smwilliamson Minister of Fire

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    #12 on my list was quad igniter. I do not place gaskets on my list of parts as they are meant to wear out.
  10. Utilitrack

    Utilitrack Feeling the Heat

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    I must be one of the lucky ones, my Leyden just keeps on chugging along, no issues after 5 full seasons. I keep expecting my ignitor to go. So far so good!,
  11. saladdin

    saladdin Feeling the Heat

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    Hate to pile on the requests but anything on Heatilator Ecochoice (running the cab50 myself).?
  12. smwilliamson

    smwilliamson Minister of Fire

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    The EcoChoice units have only been out for 2 seasons so there isn't much data. I only have 6 or so in my system. Essentially they are quads so expect about the same reliability.
  13. FyreBug

    FyreBug Minister of Fire

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    That would be the ECO-45 older style. The 65 has a different blower altogether. Mainly igniters for service claims.
  14. MountainSean

    MountainSean Credo Quia Absurdum

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    In the last year our largest item replaced for SBI was the combex blower for the 45. Followed by the brick panels. Igniters we didn't sell very many of at all. For the 65 we sold mostly igniters and gasket kits and not very many of either.
  15. Mike D

    Mike D Feeling the Heat

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    Oh, it will...especially now that you've called it out. Might be wise to buy a replacement igniter in the off season "just in case".
  16. FyreBug

    FyreBug Minister of Fire

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    The problems with igniters is pellet appliance MFG dont make them. We buy them all from the same sources. I cant remember the failure rate for the first year but let's assume its 2-5%. I've seen some of them not work right out of the box. We the MFG are always on the lookout for the perfect igniter but it hasnt been invented yet...
  17. smwilliamson

    smwilliamson Minister of Fire

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    Enviro tests every single electronic part before they put them in to a unit or sell them as replacements...not sure who else does this. You can tell on the igniter anyway cause the outer skin of the metal is discolored. Not sure if this justifies having parts that are 100% more expensive than everyone else.
  18. slls

    slls Minister of Fire

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    I would say your most Quad igniter replace would be MT AE, lots of problems there. How does that go ,multi-fuel burn anything.
  19. Stevekng

    Stevekng Feeling the Heat

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    I guess I should feel lucky, My Enviro has needed one exaust blower motor and two igniters in seven years. My Quad has needed nothing in 5 years. I've done all the repairs myself at a cost of $400.00 total. That's a little over $50.00 ayear for two stoves. Not too shaby. Oh yes, and my other stove (Afton Bay St. Croix) at my place on PEI, Canada has cost me nothing for the past four years.
  20. imacman

    imacman Guest

    Interesting to note that no models from Travis are on the top 10. As I've said all along, they make a good stove.
  21. Utilitrack

    Utilitrack Feeling the Heat

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    I may do that, source it through the hearthstore or on line?
  22. briansol

    briansol Minister of Fire

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    I can vouch for that! lol one every year or so....
  23. bbfarm

    bbfarm Minister of Fire

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    Hmmm...no St Criox on the list?

    Of course that could be either they are an awesome stove or not many people in your area have them.
  24. smwilliamson

    smwilliamson Minister of Fire

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    Most St. Croix stoves just need to be cleaned...though there was a bout of control boards and versa grate motors I went through but not enough to make the list.
  25. Mike D

    Mike D Feeling the Heat

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    That's where it gets tricky. Travis has a strict policy that prohibits their dealers from selling outside their assigned territory, which usually means that your dealer can price it how he wants. Now... that doesn't mean that you can't find someone to sell you one online. I'll send you a pm on this as well.

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