My Top 10 Routine Repairs

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by smwilliamson, Jun 11, 2013.

  1. smwilliamson

    smwilliamson
    Expand Collapse
    Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    4,411
    Likes Received:
    747
    Loc:
    Southcoast, MA
    People ask me all the time what my most common repair is. Since I service just about any model out there and keep records of this sorta thing...here's what the data says. This is a snap shot from Oct 2007 to April 1, 2013 by models....

    1. Englander - PDVC and PDV - lower auger motor
    2. Harman - all models - igniter
    3. Enviro - 2002 through 2008 models - auger bushings/ auger motors
    4. Lennox Country Winslow - POF switch
    5. Breckwell - all models - exhaust blowers
    6. Englander - PDVC and PDV - igniter
    7. Breckwell - P Series models - Convection blower
    8. Lennox Whitfield - Photoeye
    9. Whitfield - Advantage - Combustion Blower
    10. Harman - models with chain drive - Chain and sprockets
    11. Enviro - 2006-2008 models - Control Boards
    This isn't necessarily a snap shot of what needs what...but rather what I go to and what they need. You have to take in to consideration the volume of each model which I service and the density of models in my service area.

    Just thought I'd put it out there.
     
    Collapse Signature Expand Signature
    stayfitz and Ashful like this.

    Helpful Sponsor Ads!





  2. Lake Girl

    Lake Girl
    Expand Collapse
    Moderator
    Staff Member

    Joined:
    Nov 12, 2011
    Messages:
    4,324
    Likes Received:
    880
    Loc:
    NW Ontario
    It helps with knowing what parts you should likely have on hand as back-up. Besides the cleaning issues, any stats for the Ecotecks? Do you record age of appliance when service is required?

    Those kinds of stats will help with parts inventory for the new shop! The age at repair might also be a selling point;) or a reason to stay away from selling a certain stove...
     
    Collapse Signature Expand Signature
  3. Mike D

    Mike D
    Expand Collapse
    Feeling the Heat

    Joined:
    Nov 7, 2008
    Messages:
    278
    Likes Received:
    73
    Loc:
    North Haven, CT
    Any data on the Travis products?
     
    Collapse Signature Expand Signature
  4. smwilliamson

    smwilliamson
    Expand Collapse
    Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    4,411
    Likes Received:
    747
    Loc:
    Southcoast, MA
    Travis does very well in service records. They actually maintain the best service records through my company. Even the old ones just keep going and going. Buy with confidence. Now again I have to do a control board or motor but not that often. They also make up a small percentage of my stoves...that may be because dealers are doing a god job of retaining customers or in fact their products are very well designed. I'm thinking a bit of both. You have a Leyden, one of my favorites in cast. My mother in law has one....just keeps going and going..about her 6th year with it now and has needed nothing.
     
    Collapse Signature Expand Signature
    Utilitrack likes this.
  5. joescho

    joescho
    Expand Collapse
    Feeling the Heat

    Joined:
    Feb 11, 2009
    Messages:
    362
    Likes Received:
    59
    Loc:
    Northeastern PA
    I would have thought there would be a lot more igniters especially on the Quads. gaskets too. Both are pretty much consumables. PLus the Mt. Vernon was everybody's favorite a few years ago:rolleyes:
     
    Collapse Signature Expand Signature
  6. Mike D

    Mike D
    Expand Collapse
    Feeling the Heat

    Joined:
    Nov 7, 2008
    Messages:
    278
    Likes Received:
    73
    Loc:
    North Haven, CT
    Good to hear, thanks for the feedback. I've already replaced the igniter after 1 1/2 seasons... and I've heard from other Lopi owners on here they have the same issue.
     
    Collapse Signature Expand Signature
  7. bf525

    bf525
    Expand Collapse
    Member

    Joined:
    Feb 16, 2013
    Messages:
    25
    Likes Received:
    12
    Loc:
    Kingston,N.Y.
    Anything about Drolet ECO65
     
    Collapse Signature Expand Signature
  8. smwilliamson

    smwilliamson
    Expand Collapse
    Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    4,411
    Likes Received:
    747
    Loc:
    Southcoast, MA
    I don't service enough of the drolet stoves to answer it really. The combex blower seems to be a routine problem if it has the plastic cooling fins on the motor and models with the thermocouple POF switch tend to fail and or have control board issues.
     
    Collapse Signature Expand Signature
  9. smwilliamson

    smwilliamson
    Expand Collapse
    Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    4,411
    Likes Received:
    747
    Loc:
    Southcoast, MA
    #12 on my list was quad igniter. I do not place gaskets on my list of parts as they are meant to wear out.
     
    Collapse Signature Expand Signature
  10. Utilitrack

    Utilitrack
    Expand Collapse
    Feeling the Heat

    Joined:
    Oct 14, 2008
    Messages:
    326
    Likes Received:
    36
    Loc:
    Central ME
    I must be one of the lucky ones, my Leyden just keeps on chugging along, no issues after 5 full seasons. I keep expecting my ignitor to go. So far so good!,
     
    Collapse Signature Expand Signature
  11. saladdin

    saladdin
    Expand Collapse
    Feeling the Heat

    Joined:
    Dec 29, 2011
    Messages:
    345
    Likes Received:
    66
    Loc:
    West Tennessee
    Hate to pile on the requests but anything on Heatilator Ecochoice (running the cab50 myself).?
     
    Collapse Signature Expand Signature
  12. smwilliamson

    smwilliamson
    Expand Collapse
    Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    4,411
    Likes Received:
    747
    Loc:
    Southcoast, MA
    The EcoChoice units have only been out for 2 seasons so there isn't much data. I only have 6 or so in my system. Essentially they are quads so expect about the same reliability.
     
    Collapse Signature Expand Signature
  13. FyreBug

    FyreBug
    Expand Collapse
    Minister of Fire

    Joined:
    Oct 6, 2010
    Messages:
    771
    Likes Received:
    145
    Loc:
    Kitchener, Ontario
    That would be the ECO-45 older style. The 65 has a different blower altogether. Mainly igniters for service claims.
     
    Collapse Signature Expand Signature
  14. MountainSean

    MountainSean
    Expand Collapse
    Credo Quia Absurdum

    Joined:
    Sep 29, 2011
    Messages:
    341
    Likes Received:
    61
    Loc:
    Tonopah, NV
    In the last year our largest item replaced for SBI was the combex blower for the 45. Followed by the brick panels. Igniters we didn't sell very many of at all. For the 65 we sold mostly igniters and gasket kits and not very many of either.
     
    Collapse Signature Expand Signature
  15. Mike D

    Mike D
    Expand Collapse
    Feeling the Heat

    Joined:
    Nov 7, 2008
    Messages:
    278
    Likes Received:
    73
    Loc:
    North Haven, CT
    Oh, it will...especially now that you've called it out. Might be wise to buy a replacement igniter in the off season "just in case".
     
    Collapse Signature Expand Signature
  16. FyreBug

    FyreBug
    Expand Collapse
    Minister of Fire

    Joined:
    Oct 6, 2010
    Messages:
    771
    Likes Received:
    145
    Loc:
    Kitchener, Ontario
    The problems with igniters is pellet appliance MFG dont make them. We buy them all from the same sources. I cant remember the failure rate for the first year but let's assume its 2-5%. I've seen some of them not work right out of the box. We the MFG are always on the lookout for the perfect igniter but it hasnt been invented yet...
     
    Collapse Signature Expand Signature
  17. smwilliamson

    smwilliamson
    Expand Collapse
    Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    4,411
    Likes Received:
    747
    Loc:
    Southcoast, MA
    Enviro tests every single electronic part before they put them in to a unit or sell them as replacements...not sure who else does this. You can tell on the igniter anyway cause the outer skin of the metal is discolored. Not sure if this justifies having parts that are 100% more expensive than everyone else.
     
    Collapse Signature Expand Signature
  18. slls

    slls
    Expand Collapse
    Minister of Fire

    Joined:
    Jun 9, 2008
    Messages:
    1,486
    Likes Received:
    51
    Loc:
    central maine Lat 45
    I would say your most Quad igniter replace would be MT AE, lots of problems there. How does that go ,multi-fuel burn anything.
     
    Collapse Signature Expand Signature
  19. Stevekng

    Stevekng
    Expand Collapse
    Feeling the Heat

    Joined:
    Oct 21, 2007
    Messages:
    358
    Likes Received:
    53
    Loc:
    Central Maine
    I guess I should feel lucky, My Enviro has needed one exaust blower motor and two igniters in seven years. My Quad has needed nothing in 5 years. I've done all the repairs myself at a cost of $400.00 total. That's a little over $50.00 ayear for two stoves. Not too shaby. Oh yes, and my other stove (Afton Bay St. Croix) at my place on PEI, Canada has cost me nothing for the past four years.
     
    Collapse Signature Expand Signature
  20. imacman

    imacman
    Expand Collapse
    Guest

    Interesting to note that no models from Travis are on the top 10. As I've said all along, they make a good stove.
     
  21. Utilitrack

    Utilitrack
    Expand Collapse
    Feeling the Heat

    Joined:
    Oct 14, 2008
    Messages:
    326
    Likes Received:
    36
    Loc:
    Central ME
    I may do that, source it through the hearthstore or on line?
     
    Collapse Signature Expand Signature
  22. briansol

    briansol
    Expand Collapse
    Minister of Fire

    Joined:
    Jan 18, 2009
    Messages:
    1,913
    Likes Received:
    293
    Loc:
    central ct
    I can vouch for that! lol one every year or so....
     
    Collapse Signature Expand Signature
  23. bbfarm

    bbfarm
    Expand Collapse
    Minister of Fire

    Joined:
    Jan 2, 2012
    Messages:
    708
    Likes Received:
    91
    Loc:
    wisconsin
    Hmmm...no St Criox on the list?

    Of course that could be either they are an awesome stove or not many people in your area have them.
     
    Collapse Signature Expand Signature
  24. smwilliamson

    smwilliamson
    Expand Collapse
    Minister of Fire

    Joined:
    Dec 28, 2009
    Messages:
    4,411
    Likes Received:
    747
    Loc:
    Southcoast, MA
    Most St. Croix stoves just need to be cleaned...though there was a bout of control boards and versa grate motors I went through but not enough to make the list.
     
    Collapse Signature Expand Signature
  25. Mike D

    Mike D
    Expand Collapse
    Feeling the Heat

    Joined:
    Nov 7, 2008
    Messages:
    278
    Likes Received:
    73
    Loc:
    North Haven, CT
    That's where it gets tricky. Travis has a strict policy that prohibits their dealers from selling outside their assigned territory, which usually means that your dealer can price it how he wants. Now... that doesn't mean that you can't find someone to sell you one online. I'll send you a pm on this as well.
     
    Collapse Signature Expand Signature

Share This Page

Entire Site copyright © 1995-2016 - email to webinfo@hearth.com
Hearth.com and HearthNet are property and trademarks of Hearth.com LLC Advertising Information