Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by paulslush, Oct 18, 2008.
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If I had a group buy in this town, I've got 12 ton coming now, maybe!
I e-mailed them a couple of months ago and asked if they had pellets in stock. I live in Windsor which is only 15 minutes from the warehouse. he e-mailed me back and said please pre-pay them first. he never said if he had them or not. I got a bad feeling. I went else where.
I got the same response. i'm 5 minuet's away.
I agree. Why wood a retailer or distributor deal with them when they can deal directly with a mill.
Still waiting to hear back from my friends.... :yawn:
I feel your pain!!
Wow. I didn't know this was still going on. Rick delivered all four tons of mine over a month ago.(orderd in May) He told me at the time, the problem was with the factory not getting them the pellets. Just partial loads at a time. He sounded like he was going on his own next year, and breaking off from the Enfield outfit. I don't know.
My father went to their warehouse and picked up his own. Ask them if this is an option for you.
BTW, I find the NEP from Conith to burn better than the ones from NH. Absolutely no clinkers in my burn pot at all. And they seem less dusty.
If oil goes to two bucks, I'll burn that instead, and save the pellets. It will be more cost effective for me.
Well I only bought into this mess the first week of October so they are still taking orders. On the recommendation (good quality pellets) of a coworker who was awaiting delivery of his May (4 ton) order, I placed a 2 ton phone order the first week of October. My first question was did they have pellets. I was told they did and figured I'd have them delivered. I never established a delivery date but thought since they were in stock it would be a week or two. Big mistake as I see now. As with everyone else I could not get in touch thru email or phone to get a delivery date or cancel. For all of last week the voicemail was full. I finally got an email today asking me if I was sure I wanted to cancel. If not they needed more information about my order to set up a delivery date (a bit strange since they have my info already for delivery). I made sure to ask my coworker if he was sure his pellets were on the way. I figured if people have been waiting since the summer, I wouldn't have a delivery until spring. Wish they would not have taken my order with such a backlog. Or given me fair warning.
Two families (me being one) placed orders in the summer to New England Pellet LLC Enfield/Suffield CT. We live in MA. This is my second year with the co. although the ownership changed in 2007. I don't like the way the new owner is running things. I heard through the grapevine that they will not deliver until November. I am very unhappy about that time limit. If I didn't have pellets on hand I would have to use gas to heat house until pellets are delivered. Other family is currently using gas to heat their house. we are both unhappy. I will look elsewhere next year as this is the second year that I have had an issue with New England Pellet LLC in Enfield/Suffield. I had to deal with Allison in Jaffrey NH last year to resolve the issue. Why did I go back? because the local co. changed ownership. I went from the frying pan into the fire! I won't go back next year. All you folks out there having issues with New England Pellet, Enfield/Suffield, CT should blackball them for next year. Let him go out of business! Customer service is everything and Steve has the lowest form of customer service. If he delivers my 3 ton and drops them on the driveway; I am SOL! I can't move 3 ton into my garage and my town has parking ordinances about parking in your driveway during the night so I need my driveway for cars only!
i would get a hold of chanal 3 news.see what they say or will do.
Are they an arm of New England Pellet or is the name just synonymous?
IS there a company contact at Jaffery that we can push?
Steve told me Thursday, Friday and it starts tomorrow!
The name is synonymous, but they are a dealer for NEP.
You can contact Alyson at NEP, but there's not much she can do. NEP LLC is the company you bought the pellets through, NEP is just the pellet manufacture and a supplier to NEP LLC. NEP is most certainly aware of what is going on.
My correspondence With Alyson at New England Pellets:
Thank you for contacting New England Wood Pellet, LLC. With regard to your concern, New England Pellet LLC, based in Suffield, CT, is a completely separate company from New England Wood Pellet, LLC. We, NEWP, are the manufacturer of wood pellets, with plants in Jaffrey, NH and Schuyler, NY. Their name is similar to ours, but they are not an extension of our company or an operation company for us. They are, however, a dealer of our wood pellets. Their business is reflective of our company, especially with such a similar name, and as a retailer of our products, but we cannot control their business practices.
I am aware of the number of consumers who are unhappy with NEP, but as all transactions were conducted with New England Pellet LLC, you will need to continue contacting them. I keep records of all customer correspondence, whether positive or negative, and can assure you that this information is certainly a factor in determining future business. I will also pass along your contact information to New England Pellet LLC and request that they make contact with you.
Please don’t hesitate to contact me again if you have additional questions or concerns.
New England Wood Pellet LLC.
PO Box 532
Jaffrey, NH 03452
(603) 532-9400 ext. 211
If these people cannot even handle what they have for orders on hand, they should not be accepting
new ones until they get caught up. Who is running the show over there? A 12 year old?
I don't know the reason but a couple things come to mind.
The mill could be blowing smoke up their azz and telling them "there are no supply issues, we're just a little behind". I know for a FACT there are raw material shortages and it's going to get worse for at least the next 60-90 days. Have been in contact with 3 mills regularly for the last 6 months and they say that raw product is LIMITED AT ANY PRICE.
They may be taking more orders than they can handle knowing they are going to get many cancellations by impatient customers.I myself take about 10-20% more orders than I can handle just for this reason. I call it "Burger King mentality" . People have to have it their way ,on their time schedule or they will get it else where. I have to say you guys are the most patient customers I have ever seen. Considering you guys prepaid in full 6 months ago. My wood customers wood NEVER consider this although occaisionally I get one who does. He usually gets his wood the following day after recieving his check no matter how many orders are on my list.
I don't condone their business practices , just a few ideas. Hope you all get your fuel soon because I woke up to 6" of *%!# this morning.Yes snow is a profanity.
Dick, I received the same email from Alyson yesterday... seems to be a cookie cutter email.
you all need to get the news involed
And the attorney general, and the BBB, etc... I'm getting to this point. I continue to leave messages and I still have not heard a word from them.
I dont blame you a bit.tv news would be faster. Connecticut's ag is only interested in his camera time.
Can't really wait to see this on Eye Witness News.......LOL
you need to have everybody involed call them.try and all call in one day.winter is coming.
I said I was going to wait until next Monday, and I'm going to stick to this. If I don't receive my pellets (and I can't even get a response from them, so I doubt I'll get my pellets by then), I will contact the AG, BBB, and the CT news stations next Monday. I've absolutely had it with these people. It's bad enough they haven't delivered the product I paid for 6 months ago, or even that they've given countless bogus delivery dates when I do finally get in touch with them, but it's the fact that they don't even have the courtesy to contact me and let me know what's going on which really burns my butt. I've sent emails and called countless times over the last week, no response!
I'm tired of being lied to and I'm even more tired of being ignored. I've tried being nice and that's obviously not working at all. Monday morning I'm taking this to the next level...
The breaking point is just about there.
I'm on the edge looking down at my options also
Should you decide to join me on Monday morning, here's the start of my list...
BBB online complaint form:
State of CT AG office:
Office of the
55 Elm Street
To file a complaint, you need to send a letter outlining the situation to the AG office (at the above address, addressed to "Public Inquiry"), they need this to get the ball rolling.
Channel 3 I-Team Investigations Get Results
Call The I-Team: 860-244-1780
And then we have the newspapers...
Separate names with a comma.