The LLC is a state defined legal entity. It is a form of partnership that enjoys certain corporate liability protections. The New England Wood Pellet Inc (NH corporation) is a separate and distinct entity from New England Pellets LLC (a CT limited liability company). What NEP does to the bags, like stamp their name on it, does not imply a relationship to NEWP. Lots of products are distributed like that - the local distributor overlabels the stuff with their own info as they're the ones who are selling/servicing/supplying the end customer. Manufacturers also often separately custom package for distributors with the distributor's info on the packaging from the factory - but that's a marketing thing, not a legal relationship thing. Whenever you buy a "store brand" of anything, chances are it was made by the "name brand" but simply packaged for the distribution channel. But it doesn suggest that they have a legal relationship or authority over the distributor. As with a store brand, the customer's recourse is thru the sales agent/distributor.