for me, this all started on april 24. i orded 5 tons of pellets in good faith with new england pellet llc. the woman i spoke with said i would get the delivery in a couple of months, the end of june by the latest. in june some friends of mine from whatley ma ordered 8 tons from rick in chicopee, a separate company under the same name except that it was new england pellet north llc. rick wouldn't deliver that far north of chicopee so my friends asked if they could have the pellets dropped off at my place in westfield, i said that would be ok. two weeks later rick delivered my friends pellets(all 8 tons) to my place. that weekend they came and got their pellets. june came and went and i called in july, they said i should hear from them in a couple of weeks for a firm delivery date. entering august, i called again, i explained that i had to kick someone out of my garage space to make room for my pellets (losing $25 a month for a storage charge), she replied that they were alittle behind delivries because of the amount of orders that were coming in and to give them till the end of the month. once again in good faith i said ok. what a mistake. call after call all i got was a recrded message saying that all orders placed between march and may would be delivered in sept/oct. on oct 24, a friday, i was on vacation that week so i decided to call again, left amessage, not 2 minutes after this they called back(the only call i got from these people) this time i got a firm delivery date of nov.5. nov. 5 no pellets. nov. 6 called and the excuse was that their driver had to rush a family member to the emergeny room. ok that's understandable. she said that by the end of the day or the next (friday nov. 7) i would have at least 2 tons ni my driveway. 3:00 pm friday nov. 7 my wife calls me at work, no pellets yet. now my patience is wearing thin. i call and i spoke with steve, he says the truck broke down. i tell him that his company's communication skills are less than adequate and that they should have contacted customers and let them know. steve promised a partial delivery in the next week. i said that i hope so, seeing that i had gotten several people that i work with to order from him and they were concerned about their orders. fast forward to dec.2 no pellets, no calls, media, ct atty. gen., out a grand. sounds like fraud to me! i wonder just how warm and finacially comfortable these people are this winter. i got more call backs from rick, who i didn't order from, than steve's company. maybe these people should spend some time on "ice" to show them how we feel. it's been over 7 months, 8 months on christmas eve. i'm trying to heat my home, not have a baby!(my wife and i have picked out names for each of our pallets of pellets, if you read this rick you may get another chuckle). anyway ,in closing, hopefully this will be resolved (i tend to doubt it) before the temp plummets. hope rick gets a good contract next year with a a supplier. i will order from him instead(still have his number). for the ones down in enfield, hope you guys have a 5x8 room reserved with your names on it at the state hotel!
