Just an update:
I finally had the dealer come to look at the stove (my scheduling issues, not his) and he confirmed what tech support suspected, that the auger motor needs to be replaced. He ordered a new motor from Enviro. Hopefully this will quiet things down.
I finally had the dealer come to look at the stove (my scheduling issues, not his) and he confirmed what tech support suspected, that the auger motor needs to be replaced. He ordered a new motor from Enviro. Hopefully this will quiet things down.