AMEN BROTHER BURNER!! the next stove i will purchase is going to come from ENGLANDER STOVE where i KNOW i can get tech support...heck. if i have a problem, i know i can send Mike Holton a message, and it wont take days to hear back from him...already experianced his service when my neighbor had issues. Stormy...i am so sorry for your bad luck with the P38, hoping for the best with the 43. DON'T let that install guy leave without starting up that stove, and making sure it is going to work properly.