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New Pellet Co in Fitchburg, MA $225/ton for one day

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by mrbean1025, May 5, 2009.

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  1. lkrochette1013

    lkrochette1013 New Member

    Joined:
    Oct 22, 2009
    Messages:
    25
    Loc:
    Southern NH
    I agree they need to be honest and up front about the problems they are having. It's not the way to start a business! They are only hurting themselves because they won't be trusted in the future. You don't build a customer base by lying to them. If I had known they didn't have the pellets I would have gone elsewhere. My husband and I are on disability and on a very limited budget, we were told the price was going up on Monday, so we needed to purchase them that day to get that price.(the price is still $249. today) I told them I never pay for pellets and not get them at the time of purchased. I was told there would be no problem I could get them that following Monday. So it's getting colder and we still have no pellets. They are aware that we can't go and purchase pellets else where and why, but it doesn't seem to matter to them. They should have sent out a notice to everyone that have been waiting, telling them why they are having so many problems. I wouldn't have been happy about it, but I wouldn't be wondering if I have been ripped off! So I will wait and see if I get them on Wednesday.

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  2. rcarr10525

    rcarr10525 New Member

    Joined:
    Oct 21, 2009
    Messages:
    40
    Loc:
    southern nh
    Received 1 of my 3 tons last night. Spoke to driver and was told the same thing about the pellet machine. Said that Creative Bio is trying to make wood pellets with a machine that used to make grain & corn pellets over 50 years ago. Its just not going to work. He confirmed to me that Creative Bio just received a new pellet machine Wed. Night. Someone told me last night that when they drove by the plant Thurs. afternoon that there was a Ryder truck and some heavy machinery in the parking lot. This is encouraging. But I just wish they would have kept me up to date on this with more communication. I don't need minute to minute updates but I would have been a little more patient with them had I know the truth. I just kept getting from them that they are on the way, to just be cancelled over and over again. I am willing to wait for the rest of my order. I will only start to worry once I start to run out of my ton because this is all I have right now. I have had the opportunity to try their pellets I bought 5 bags in Sept at the Stove Shop store. They seem decent. No problems with the ton I received last night the bags are all there. Guess we will see what will happen in the future. I hope they get the rest of the orders out to the customers who have yet to see theirs. Especially the customers who have no pellets in their yard. Good luck everybody.
  3. mnkywrnch

    mnkywrnch Minister of Fire

    Joined:
    Dec 8, 2008
    Messages:
    560
    Loc:
    Baldwinville ma
    I just cancelled my order with them .I'm going to the stove shop where I bought my stove a get my final ton there and the pellets are instock.
  4. mnkywrnch

    mnkywrnch Minister of Fire

    Joined:
    Dec 8, 2008
    Messages:
    560
    Loc:
    Baldwinville ma
    My wife just went there to get are refund,and she mentioned to the girl in the office about the thread going on here , she wanted to know the site to get on and explain the problems there having so she gave it to her we will see.
  5. lkrochette1013

    lkrochette1013 New Member

    Joined:
    Oct 22, 2009
    Messages:
    25
    Loc:
    Southern NH
    I also told them at the State Line Shop about this site, and gave them the web site info yesterday.
  6. Tarbot

    Tarbot New Member

    Joined:
    Sep 3, 2009
    Messages:
    24
    Loc:
    Central MA
    Found this video for Creative Biomass online... I hope they can get there act together and start delivering on promises...
  7. lecomte38

    lecomte38 Feeling the Heat

    Joined:
    Jun 6, 2008
    Messages:
    249
    Loc:
    Central Mass
    Wow - hand bagging, hand stacking a pallet,
    They have a long way to go before they can get into REAL production.
  8. Delta-T

    Delta-T Minister of Fire

    Joined:
    Feb 27, 2008
    Messages:
    3,125
    Loc:
    NH
    I was gonna say the same thing. At that rate the poor guy stacking will be on disability in about 6 hours, maybe thats why production has slowed/stopped.
  9. lecomte38

    lecomte38 Feeling the Heat

    Joined:
    Jun 6, 2008
    Messages:
    249
    Loc:
    Central Mass
    I hate to bring this to the top again but - update - My inside source tells me that they seized the "new" reconditioned pellet machine due to improper lubrication. Also their supply of old pallets to grind up for pellets is out so they are buying wet chips and have no way to dry them. Wet wood chips don't make good pellets. I hope they get things straightened out but they are trying to make wood pellets in an old corn/feed grain plant with the original machines that were worn out when it closed 25 years ago. It might be time to cancel your orders.
  10. Lousyweather

    Lousyweather Guest

    well, pellets are still pretty plentiful in most areas, maybe its not to late to call a local guy and order those pellets now.......or, heck, maybe they will get it fixed, and you'll have those pellets you ordered 4 months ago any day now, right? Maybe Santa will deliver them, driving a sleigh pulled my Sasquatch, Elvis, Jim Morrison, Obama, Kennedy, Devil Patrick, the easter Bunny, and a couple of elves too?
  11. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
    Messages:
    378
    Loc:
    Leominster, MA
    wow.. that's just lousy. I'm calling tomorrow to see what the hell is going on.
  12. krooser

    krooser Minister of Fire

    Joined:
    Jan 2, 2008
    Messages:
    2,423
    Loc:
    Waupaca, WI
    That's pretty normal. I see it every week at food processing plants, animal feed plants, fertilizer manufacturers, potato shippers etc.
    Big manufacturers having automated machines but I'd say 75% of every bag of pellets is hand filled and stacked.

    My dealer has a bagging operation and that's done manually, too.
  13. lkrochette1013

    lkrochette1013 New Member

    Joined:
    Oct 22, 2009
    Messages:
    25
    Loc:
    Southern NH
    I am going to see if they will tell me the truth about whats going on. I was told I would have my pellets today or get my money back tomorrow. I don't want wet pellets!!!!!!!!!
  14. rcarr10525

    rcarr10525 New Member

    Joined:
    Oct 21, 2009
    Messages:
    40
    Loc:
    southern nh
    One worry I have is that they don't go bankrupt before we can all cancel and get our money back.
  15. rcarr10525

    rcarr10525 New Member

    Joined:
    Oct 21, 2009
    Messages:
    40
    Loc:
    southern nh
    Seems to me they have not been delivering to many orders due to problems with making the pellets. So how could they have already run out of the materials used to make the pellets?
  16. mnkywrnch

    mnkywrnch Minister of Fire

    Joined:
    Dec 8, 2008
    Messages:
    560
    Loc:
    Baldwinville ma
    I drive by there everyday on my way to work.and if what was said is true that there using pallets then thers no shortage thers plenty outside.I got my refund and am glad I did, ended up getting a ton from my dealer spruce pointes 255 ton.
  17. lkrochette1013

    lkrochette1013 New Member

    Joined:
    Oct 22, 2009
    Messages:
    25
    Loc:
    Southern NH
    Just got back from getting my refund. I first went to the Mason Shop and asked about the equipment being down again, and was told they were still having equipment problems. They also said I could have a reund. I had to go to Fitchburg to pick up the check. I did get my money back but I have to wait now for the check to clear the bank. I asked if I could buy a bag of pellets to hold me over until the check clears the bank, they had NO BAGS of pellets, I then went back to the Mason Shop and they have none there either. There were others waiting in Fitchburg for refunds, and I was also concerned if they run out of money, and can't fill the orders they have now, there will be a lot of people left with nothing!
  18. lkrochette1013

    lkrochette1013 New Member

    Joined:
    Oct 22, 2009
    Messages:
    25
    Loc:
    Southern NH
    Went to Fitchburg and if they are making the pellets with pallets, there were some in the yard, not what I would think would make a large amount of pellets but they were there.
  19. Gweeper64

    Gweeper64 New Member

    Joined:
    Feb 25, 2009
    Messages:
    244
    Loc:
    Central MA
    Just curious.. what ever happened with these guys? Did everyone back out and get a refund? Or did they start delivering eventually? Or, have they gone belly up?
  20. mnkywrnch

    mnkywrnch Minister of Fire

    Joined:
    Dec 8, 2008
    Messages:
    560
    Loc:
    Baldwinville ma
    My friend ended up getting his ton, these pellets are by far the worst I've seen the bags were full of fines.He gave me two bags to try I used my vacuum sifter to clean them and found 2 rocks,2 pieces of plastic (must be there bonding agent..lol) and a 8 inch rubber coated wire tie.One of the rocks I found in my burn pot and I know it came from those pellets as my hopper was clean of any other pellet.So my friend and I went down to return what was left showed the fines I sifted and the other foreign material, which then Shawn one of the owners said oh well sometimes our screener gets clogged and leaves some stuff behind.He got his refund and that's the last time I do business with them.
  21. rcarr10525

    rcarr10525 New Member

    Joined:
    Oct 21, 2009
    Messages:
    40
    Loc:
    southern nh
    I got one ton from them. Was going to wait for the other two tons ordered then once I saw the quality of the ton I got I cancelled and got my money back. I know someone else who got a ton from them and the pellets are bad. They leave solid clumps in the burn pot that is hard to break up and cloggs up the air flow. We have found pieces of melted metal mixed in with the clumps. They look like they might have been nails. They must be grinding up the pallets with the nails still in them. I went down to Home Depot and bought the rest of my pellets. So much happier with them. I will try to burn the Creative Biomass pellets when it is really cold out and I have to crank the stove up, seems to burn a little better than at a lower setting but they are still bad pellets. I have heard that now anybody trying to cancel and get their money back are told that they either take the pellets or no refund.
  22. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
    Messages:
    378
    Loc:
    Leominster, MA
    I'm STILL waiting for 2 tons.

    I haven't seen any metal or rocks in any of the bags, and I'm about 40 bags burned.

    If I don't receive delivery today I will get the refund, contact the Better Business Bureau and then purchase the other 2 tons I need from somewhere else.
    I'm considering filing a small claims case against them for the difference between the price of their pellets and what pellets will cost me today, in addition to having to pay another delivery fee on top of what I paid them. I'm pretty frickin' annoyed at how they have treated me and the constant lies.

    How annoying is it to get the refund from them? Are they always there at the shop? I've been there before as that's where I purchased them.

    ps. Does Home Depot deliver?
  23. mnkywrnch

    mnkywrnch Minister of Fire

    Joined:
    Dec 8, 2008
    Messages:
    560
    Loc:
    Baldwinville ma
    I believe the batch you got wasn't as poor of quality as they are now.Home depot doesn't deliver but you could rent one of there trucks and use that.They are getting real tuff about giving refunds, they told my friend they would not give him a refund,he said then I will be heading over to the court house to file a claim,that worked he got his money back.FWIW there also adding corn to there pellets which to me isn't a big deal to me as my venting is multifuel,but I'm just wondering what that could do to regular pellet vent.Get your money back now before they decide to give you 2 tons of crap, if they say they won't threaten to file a claim.
  24. newf lover

    newf lover Minister of Fire

    Joined:
    Jul 17, 2008
    Messages:
    657
    Loc:
    Eastern CT
    From the sounds of it, you might be better off if they couldn't deliver your pellets; they sound like they're awful. Probably using any old raw material to make their pellets and the quality is suffering. I know people had good intentions about supporting local business, but as was pointed out in the beginning of this thread, it's a big risk ordering multiple tons of a new product. Heck, sometimes it's risky ordering multiple tons of a pellet that was good last year, but this year not so much...Hope it works out for everyone. I predict they will go belly up. Can't treat people like that, and produce a pellet that seems to have problems and be around for long.
  25. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
    Messages:
    378
    Loc:
    Leominster, MA
    Ha... I've already told them that I'm ready to do that last week. I did notice a single corn kernal in one bad last weekend. I too have a multi fuel stove so I'm not concerned.

    Well crap, now I'm hoping I don't receive my shipment... and now I need to find out a way to get a refund.

    I thought someone said Home Depot's pellets were of poor quality; and how much can you fit in/on 1 truck?
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