I agree they need to be honest and up front about the problems they are having. It's not the way to start a business! They are only hurting themselves because they won't be trusted in the future. You don't build a customer base by lying to them. If I had known they didn't have the pellets I would have gone elsewhere. My husband and I are on disability and on a very limited budget, we were told the price was going up on Monday, so we needed to purchase them that day to get that price.(the price is still $249. today) I told them I never pay for pellets and not get them at the time of purchased. I was told there would be no problem I could get them that following Monday. So it's getting colder and we still have no pellets. They are aware that we can't go and purchase pellets else where and why, but it doesn't seem to matter to them. They should have sent out a notice to everyone that have been waiting, telling them why they are having so many problems. I wouldn't have been happy about it, but I wouldn't be wondering if I have been ripped off! So I will wait and see if I get them on Wednesday.