We have a new Avalon Astoria pellet stove. We filled it with pellets, then moved the switch to "manual" operaiton (the other 2 options were off or auto). Don't have the thermostat set up yet. Just wanted to see if it would run so went to "manual". The green light was blinking on the "heat output" section of the control panel (as you know, it's located on the outside of the stove). The "manual" light was on. the Auger light was blinking RED every 10-11 seconds. The fan motor was on as that's all we heard. The auger never engaged, didn't make any noise, didn't move at all, never fed or dropped any pellets. The ignitor was red and glowing (waiting for pellets that never showed up). I timed for 10 minutes like this nothing ever happened, nothing ever changed. I then turned the switch on the control panel to "off". The fan ran fovever and never did turn off or shut down. I finally unplugged the expensive unit, frustrated. No big deal, no deal period. What can I do. What could be wrong with a brand new stove that has never fired a pellet. Aren't these individually tested before leaving the factory?
Help please!
Help please!