Welcome to the forum, Husky. Lots of new folks registering and posting of recent as heating season is coming into full swing. Hundreds of Harman folks prowl on this forum who will be able to help you. The 'esprit de corps' that this diverse forum group seems to espouse to is, IMHO, an intrinsically value-added benefit to being a forum member.
Despite them being owned by the same parent company, Quadrafire and Harman owners alike seem to share the 'Ford vs Chevy' spirited rivalry seen here and elsewhere on-line I imagine as well.
It's all good !! It's all about keeping us and our families safe and warm, and the satisfaction of learning as much as we can about how to maximize our stove's safety and operational efficiency vs the $$$ and sweat equity we invest into them. Given your long firewood burning history, you no doubt know all about sweat equity! Fortunately for me, burning pellets vs fire wood has made it considerably easier to 'work smarter, not harder.'
Use the search function in the upper right corner of the page to search "Harmon Accentra" and you will find literally hundreds of prior postings to help you on many areas of Harman stove interest or trouble shooting needs. If you don't see anything that addresses your particular issue then by all means, fire up a new topic thread !
As in other 'self-help' on-line forums, postings that encompass 3 page vignetted soliloquies - or conversely, the "my stove isn't working, what should I do?" type thread postings tend to get less engaged responses. The Private Messaging option is a great way to communicate off-post if the topic is more conversational than stove operational related, and is arguably under utilized by all of us.
I'd recommend you include your brand and model of stove in your topic thread (you can edit your post thread title to reflect your Harman connection), as that will catch the eye of other Harman members who have unique knowledge of your stove, and can often best help you.
Happy burning !
Next time or edit this title
