Nikon--Good customer service

blacktail Posted By blacktail, Mar 11, 2013 at 3:55 AM

  1. blacktail

    blacktail
    Minister of Fire

    Sep 18, 2011
    784
    328
    Loc:
    Western WA
    About a month ago I grabbed my Nikon Trailblazer binoculars to look at something outside and I couldn't see through the right side because there was so much moisture inside. The last time I'd used them was a couple of months before that while scouting a hunting area in the rain. I hadn't used them all that much but at about 3 years old they were well out of the one year warranty period. They retail for somewhere around $160 so they're not Nikon's top of the line, but I'd always been happy with them.
    I boxed them up with a note and shipped them to Nikon not knowing what kind of help I'd get. About a week later Nikon emailed me with login info for their website. On their website, they said they would fix them for $10 plus shipping. Not a bad deal at all, so I paid it. Shortly after that, the status of my claim on their site changed from "repair" to "replace." Last Thursday, the UPS truck brought me a brand new pair.
     
    Tuneighty likes this.
  2. Gary_602z

    Gary_602z
    Minister of Fire

    Oct 30, 2009
    930
    288
    Loc:
    Lake Odessa,MI
    Always good to hear about the good customer service. A lot of times we just hear the bad.

    Gary
     

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