I don't know why this surprises me so much but here it goes... Lady calls in. She just bought her house And there is a pellet stove in it. She cannot tell what kind it is, the previous owner didn't tell her how to use it...so it sat there for a while. She gets ahold of us and asks if we can come over and look it over and perhaps teach her how to use it, no problem, but we are booked out a week or so. So this morning we get a frantic call from her, she tried to use the stove this morning cause the power went out and she was cold....I know, I know.... Soooooooo, I go over and I could t believe my eyes...it wasn't what you think...no power, smoke in the house. No no no,.....she was confused so she went with her gut instinct. She loaded the pellets in the hopper, added one FULL bottle of gel starter in the hopper too and then lit a match, closed the hopper lit and sat there anticipating the fire in the viewing glass. Sadly, it didn't work. She caused a bunch of damage and though I asked...she politely asked me not to take in pictures as she felt really stupid and embarrased.