Hello The owners manual is made for a series of Model years and can be determined by the serial number on the ID tag usually found in the hopper of the stove or insert. http://www.Quadrafire.com has Owners Manuals and Service Parts list to download. I called quadrafire customer support. 1-800-926-4356 . The lady looked up the serial # 356145 for my Classic Bay 1200 FS in the computer and said it was Stove model 810-0120. She then asked for my email and sent the 5 megabyte owners manual file in PDF and a separate file with the exploded service parts view and parts list. She also stated parts are not available from Quadrafire directly, you must go through a dealer!