Like the title says, this has happened 4 times now in the past 5 days. I've spoke to Englander twice and I have no complaints both techs tried to help as much as possible. First time, we experienced with the lower 3 buttons and adjusting the restrictor plate in the hopper. No Luck, still jammed. Third time this happened my wife was home and caught it. She observed the lower auger stop moving when this happened. So I immediately thought great! We know whats causing the problem. I figured the lower auger was not turning fast enough or at all and causing a backup in the top auger that eventually jammed the top. After about 30 minutes (while the stove was still in shutdown mode) the lower auger began turning again. Only about 4 or 5 pellets came out. Called Englander yesterday, shared my thoughts, the tech agreed and shipped out a new auger. Meanwhile I swapped the two motors. I don't post a lot but I read a lot on here and knew to try this. Thank you Hearth.com! Here's where I'm at. Stove burned great all night until 9:00 this morning. Then the upper auger jammed! So now I'm not feeling too confident about the new motor being the fix. I've been burning Stove Chow(first 5 bags), Lignetics(second 4), and Greene Supreme(most recent). Initially I wanted to try diff brands to see how they burned. Last night, I bought one bag of the Greene Supreme thinking they may not jam as easily being a blend compared to Lignetics which I think are all hardwood. Total bags burnt 9. Stove was purchased 2 weeks ago. While I wait for the new motor I'm trying something else I read on here. I loosened the bearing? set screws (the two tiny allen screws) on the upper auger and slid the auger back as far as it would go without rubbing on the plastic auger gasket. My jams seem to be happening at the front of the upper auger where the pellets are supposed to fall down to the lower. I'm thinking by sliding the auger back may be it will help prevent the jams. I think it's wishful thinking though because we are probably talking about a sixteenth to an eighth of an in inch tops.