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Pellet Stove Installation Question: RE: Pricing

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by juliez, Apr 29, 2012.

  1. juliez

    juliez New Member

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    We went to a local Harman dealer to purchase a P38 Pellet stove. We were pretty sold on the model before going, because it is well-rated, simple, and will serve our needs well. When we went to the show-room, we spoke w/ a sales-rep who told us that the stove would cost $2359, an outside air kit and parts would cost $61, and installation would be $625.He gave us a total quote of $3045 installed.

    We got the site inspection done, and (after we paid $95), they came back with a quote of $4180. They upped the price on the stove to $2419, added a whole bunch of other parts, and basically ended up adding $1000 to the original quote.

    My question is, where do we go from here? Is this a reasonable price ($4180)? Also, it bothers us that they increased the price so much from the original quote.

    FYI: Only about 2 weeks passed between the original quote in the showroom and the site installation and subsequent quote.

    Thank you!

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  2. IHATEPROPANE

    IHATEPROPANE Minister of Fire

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    Sounds fishy...I would find another dealer and get aquote from them
  3. imacman

    imacman Guest

    My first question is, what was the dealers "reason" for the price increase?? What were the " whole bunch of other parts"??

    IMO, the first price they gave you should be the ONLY price.
  4. smoke show

    smoke show Guest

    Seems shady.

    Find a dealer with good service, then decide.

    Theres been some complaints lately of people not being able to get warranty parts.
  5. SmokeyTheBear

    SmokeyTheBear Minister of Fire

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    Was the difference in what was needed to do the install more piping because a straight out wasn't possible in your case.

    Much more information is needed.

    Did you get the first quote on paper or was it the waving of hands by a sales man?
  6. Hoot23

    Hoot23 Minister of Fire

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    The Harman website has the stove at 2419. You getting a hearth pad, OAK kit, and depending on how much pipe you need should be around 3400 for a base stove with no detail on it. Sounds fishy.

    Had a p61a installed in January for a little bit more than the second price they quoted you for a p38.
  7. Defiant

    Defiant Vermont Castings Geek

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    Pre survey quote vs survey quote. Put up photos of where the stove is going to be installed, inside and out, we can help you.
  8. mepellet

    mepellet Minister of Fire

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    run!
    Defiant likes this.
  9. Defiant

    Defiant Vermont Castings Geek

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    Like hell>>
  10. DexterDay

    DexterDay Guest

    Im guessing he didnt add the Pellet Vent. The $625 install wont cover the PL Vent.

    I dont think it should be $1,000 for venting. Unless your going up 2 stories inside the building/home.

    Pics will help, as noted above.
  11. juliez

    juliez New Member

    Joined:
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    Thank you for the responses so far. The initial estimate was hand-written by the sales rep when we first visited the store. We ordered the $95 site inspection based on the quoted price.

    First, they added some extra piping because we wanted to vent out an existing AC wall unit opening. This is approximately 5-6 feet up. The cost for the additional piping is understandable.

    PRICING GIVEN FOR PARTS:
    $2419 for stove (no reason given for increase from quote.)
    $63 for outside air vent
    $64 for wall thimble
    $35 for adaptor pellet 4" to pipe
    $58 for 2X6" pipe inside
    $109 for 4" to 3" T for cleanout
    $68 for 12" pipe


    As far as other parts, we do not need a hearth pad because the stove will be installed on existing ceramic tile.
  12. Defiant

    Defiant Vermont Castings Geek

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    Stove price for new is great otherwise prices seem somewhat inline except $68 for a 12" pipe.
  13. SmokeyTheBear

    SmokeyTheBear Minister of Fire

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    What is this 6" pipe stuff???? Your list isn't making any sense.

    And the labor charge for the install is?

    I'd remind them about the original price quoted for the stove, then I'd find out all about the place and its service record.

    Unless you plan on doing all of your service work, you pick a dealer based upon their reputation for service after the sale.
  14. DexterDay

    DexterDay Guest

    I agree with Smokey and Defiant? The Vent sizing??? And vent Make-up?

    You want to go through existing hole? Are they filling the void in the wall?
  15. juliez

    juliez New Member

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    Hi, will post more when we receive actual written quotation. This quote was given over the phone today. I believe the 6" dimension was length. We were told an install charge of $625.

    We are filling the void in the wall from the AC unit. The pipe vent will go up and out through the opening from the AC unit which is 5+ feet up the wall.

    I am not sure about the service record for the dealer. We are new to this, and were finding dealers through the Harman website. This dealer happened to be close to our home.
  16. Eatonpcat

    Eatonpcat Minister of Fire

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    Sounds like you need to ask him some questions, Why didn't you find out the reason for he price increase when you were given the estimate?
  17. juliez

    juliez New Member

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    My husband asked and no reason was given other than that the first quote wasn't accurate.
  18. Eatonpcat

    Eatonpcat Minister of Fire

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    Then I would find another dealer!;)
  19. Lousyweather

    Lousyweather Guest

    yea, I think I agree.....would price with another local dealer.....sometimes you do run into unexpected issues that can vary the price, but at over $1000 bucks?! Well, thats alot......get another quote, from someone else.
  20. Justin M

    Justin M Feeling the Heat

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    Southbury, CT
    FYI, Harman had a price increase. The MSRP of the Accentra insert that I am buying has gone up $40 since I got a quote 2 months ago. However, my dealer is honoring the originally quoted price.
  21. smoke show

    smoke show Guest

    I'm surprised they could even give an estimate without a site evaluation.

    just sayin.
  22. silverfox103

    silverfox103 Feeling the Heat

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    I see a red flag "right off the bat". The $95 site installation fee is a rip off. I have had 2 installs and they came out both times, no charge. My last install, less than a year ago was $625.

    I bought a P68, which is a few notches about the P38 pricewise. It was installed for $4000, it was 4 years ago, but still................ The P38 is a great stove, but that dealer is doing you no favor; walk away and find someone else.

    Tom C.
  23. Chain

    Chain Feeling the Heat

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    I just had a P61A installed for $4120.....Although my dealer used my existing venting. Still, the second price quoted to you seems high to me.
  24. smwilliamson

    smwilliamson Minister of Fire

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    Sounds like they didn't quote enough for the OAK the first time ($61) is not enough to cover the cost if it is the pass-through and maybe they need more venting than they previously quoted.
  25. smwilliamson

    smwilliamson Minister of Fire

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    Rip off? I charge $195.00 for a site evaluation, then again, I don't have a profit to compensate for the visit built into a stove...I do not sell stoves...much.

    I have a rep for doing things right. So, do I give away my consulting time? I think all dealers should charge for site visits. It may actually make them do some work:)

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