Thanks to everyone's wonderful help here, we're running the Englander now (since Sat). Works like a champ, it's been freezing here and we've been keeping the house at 72 nicely. That said --- both evenings, the stove has shut itself down because the pellets do not move all down into the hole to the auger and stay in the hopper with only a hole where the pellets dropped down. Does that make sense? We woke up when we heard the furnace kick on and pushed the pellets down and all went well again. I'd really like to not have to wake up and push pellets down if possible! Is this common? Does it have anything to do with the make of the pellets? Thanks!