Hello.
We purchased an Enviro M55 in October. Since we purchased it, pellets get stuck to the sides of the hopper, often even causing the flame to extinguish, because it thinks it’s out of pellets. The auger appears to be working, pulling the pellets from the centre of the hopper; however the pellets on the side often remain. It looks as if there was an agitator or something inside that would move the pellets closer to the centre of the hopper, this would resolve this problem. I haven't been able to find any other posts on this. Can anyone help me out?
Thank you for your assistance.
We purchased an Enviro M55 in October. Since we purchased it, pellets get stuck to the sides of the hopper, often even causing the flame to extinguish, because it thinks it’s out of pellets. The auger appears to be working, pulling the pellets from the centre of the hopper; however the pellets on the side often remain. It looks as if there was an agitator or something inside that would move the pellets closer to the centre of the hopper, this would resolve this problem. I haven't been able to find any other posts on this. Can anyone help me out?
Thank you for your assistance.