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pelletsales.com swamped with orders

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by Xena, May 29, 2008.

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  1. Xena

    Xena Minister of Fire

    Joined:
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    South Shore MA
    So I ordered my 2008/09 fuel supply back on April 20th and
    this week was wondering where are my pellets...so I shot
    them an email. They got back to me and said they were
    swamped with orders and are behind on shipping, but I
    should receive my pellets mid - late June.

    Just wanted to post this in case anyone else had ordered
    and not yet received theirs.

    Helpful Sponsor Ads!





  2. JustWood

    JustWood Minister of Fire

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    Arrow Bridge,NY
    When was it scheduled to be delivered originally?
  3. smirnov3

    smirnov3 Feeling the Heat

    Joined:
    Feb 7, 2006
    Messages:
    431
    Loc:
    Eastern Ma
    I had the same thing happen to me last year - I ordered mid april, didn't receive my pellets until July

    this year, I bought some 'limited stock' pellets (PelletSales.com bought up some pellets that were bagged for shipping to europe after the original buyer defaulted) early april, and they were delivered within 2 weeks.

    so the delivery depends on the pellet brand. For the high demand pellets, the supply can't keep up

    but I figure as long as the pellets arrive before winter, what does it matter? It's actually better, since I don't have to store them all summer.

    (and PelletSales.com gives you a call before attempting to deliver, to make sure that you're set for them)
  4. Xena

    Xena Minister of Fire

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    It never was scheduled. I got a confirmation email with my order
    number the next day. It's fine with me as long as I get them before it gets cold.
    Last year I ordered on May 27th and the fuel got here in September
    so it all worked out.

    Not complaining, I basically posted to let people know who may have ordered the Cleanfires around
    the same time that I did.

    I'm on my third year with pelletsales.com so I am
    familiar with their procedure.
  5. richg

    richg Minister of Fire

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    Indeed, their web site currently does not list prices or available product.
  6. Xena

    Xena Minister of Fire

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    Yep, from their web site:

    Fall Pricing – Coming Soon

    "Thank you for your interest in buying pellets or other biomass fuels.

    At this time, our Early Buy and Summer Special programs are sold out.
    We are currently in the process of delivering against these orders,
    and updating pricing for the fall delivery season.

    Please check back with us for our updated fall selection".



    Anyone who planned on ordering from them is now going to
    have to pay "Fall prices" whatever that may be.
    Glad I got in before da lock!
  7. BubbRubb

    BubbRubb New Member

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    Loc:
    Hagerstown, MD
    I can't wait to see what the fuel charge is going to be
  8. JustWood

    JustWood Minister of Fire

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    Arrow Bridge,NY

    IF there are any available.

    "The Messenger" has been shot so many times lately that I think he may bleed to death!
  9. tinkabranc

    tinkabranc Minister of Fire

    Joined:
    Oct 23, 2007
    Messages:
    1,641
    Loc:
    South Coast MA
    I ordered my pellets from them in early April and got my delivery about 2 weeks later.
    When I was talking with the driver, he had mentioned that business was starting
    to pick up much faster this year than last year around the same time.
    He also stated they were going to be hiring more drivers to keep up with the demand.
  10. kilarney

    kilarney New Member

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    Loc:
    Vermont
    I just ordered from my local supplier, and I'm glad that I did. He is taking orders now for September delivery. I missed his lowest price ($215), but he had them for $230 per ton, which isn't that bad for September delivery in the northeast. The good news is that he doesn't ask for any payment until delivery.

    I'm not sure if his standard business practice is to defer delivery until the fall, or if he's had a run on supply. I suspect it's the latter. He carries New England Wood Pellets.
  11. kinsmanstoves

    kinsmanstoves Minister of Fire

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    Kinsman, Oh 44428 Brookfield, Oh 44403
    Still $190 a ton here, N/E Ohio

    Eric
  12. Xena

    Xena Minister of Fire

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    South Shore MA

    Just for the record, Pelletsales.com doesn't take the payment until delivery is made either.
  13. Tinman

    Tinman New Member

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    25
    Loc:
    Western MA
    PelletSales.com is not taking new customers. Here is how people can be considered a current customer. Go To www.pellets2u.com to place your order! The people at pellets2u said that the pelletsales.com people would continue to service their customers to the best of their ability and the it depends on the supply of clean fire that will be now comming out of TN.
  14. Wet1

    Wet1 Minister of Fire

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    I just checked that link out... their prices and delivery rates seem pretty reasonable... at least for my area.
  15. ducker

    ducker Feeling the Heat

    Joined:
    Apr 22, 2008
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    373
    Loc:
    Leominster, MA
    so... other then going that route. ( http://www.pellets2u.com )
    What option does someone in Western, MA have? pellets2u is looking to be around $275 a ton.
    I hope I didn't miss out on the $230's prices...
  16. sinnian

    sinnian Minister of Fire

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    THANKS Tinman!

    I went on pellets2u the other day when you posted that / and got a price lock in for a week from PelletSales for 239.90/ton, now they are $275/ton. I pulled the trigger this morning and got 6 tons!
  17. snowwhite

    snowwhite New Member

    Joined:
    May 20, 2008
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    Loc:
    NH
    Thanks Tinman for the Pellet Sales info! I used the link you listed and was able to order the CleanFire Pellets I wanted.

    :)
  18. Tinman

    Tinman New Member

    Joined:
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    Loc:
    Western MA
    Here is the latest just posted on www.pellets2u.com

    Subject: Please alert your customers to place their fuel orders right away.

    Dear PelletSales.com Dealer Affiliate,

    We wanted to write to let you know that we are experiencing an unprecedented surge in demand for our services.

    In order to provide our affiliated retailers with the highest possible level of service during this period, we are restricting access to portions of our site to affiliates. Even so, we can not guarantee to meet every request for product or delivery services. Accordingly, we are encouraging our affiliates to notify their customers right away that they should log onto our site and secure their fuel needs for the upcoming season.

    Because we are restricting access, your customers will need to use the affiliate code on the back of the Green Dealer Affiliate Card when visiting our site or contacting our customer service personnel. Please be sure to let them know to use that affiliate code when requesting a quote on our site. Should you need more cards please contact our office.

    We look forward to continuing to serve you and your customers, and appreciate your cooperation in communicating this message to your customers.

    Regards,



    Darlene Mangan



    PelletSales.Com

    AmericanBiomass.Net

    I got mine!!!!
  19. rayttt

    rayttt Feeling the Heat

    Joined:
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    poconos pa
    I ordered 4 tons in apr for apr/may delivery and havent heard anything yet.
    Has anyone actually received theirs from pelletsales.com yet?
  20. Xena

    Xena Minister of Fire

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    South Shore MA
    Post #8 in this thread. Tinkabranc received hers.
    I have not yet received mine but did get two emails,
    this one being the most recent on June 6th:

    We just wanted to provide you a quick update on your order.

    We have received your order, and are working to arrange shipment out to you.
    A huge inrush of orders as part of our Early Buy program has created a backlog
    which we are still working through. You should expect to hear from someone
    in the office in the coming weeks to coordinate delivery to your home.

    For most of our customers, who are not heating until fall, this does not pose a problem
    and we will just get you your order a little later. A small number of our customers do
    have boiler or year-round heating needs, so if you do, please call to let us know.

    We appreciate your business and look forward to serving you this year and in the future.

    Best Regards,

    The PelletSales.com Team
  21. sinnian

    sinnian Minister of Fire

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    I talked with PelletSales today. The impression I got was that them getting the pellets was not the problem and the cause for the lock down of ordering. Rather they saw their own limitations in regards to being able to deliver the pellets and did the responsible thing and shut it down until they felt they could continue to make promises on new orders.
  22. ylomnstr

    ylomnstr Feeling the Heat

    Joined:
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    Staatsburg, NY
    I placed an order for 2 tons using pellets2u.com and an affilliate code on June 1oth. A few emails back and forth about delivery, and the last one says:

    Sorry no one has contacted you about delivery yet. Again, we are trying our
    very best to fulfill our deliveries. With the high volume of consumer
    demand, scheduling has been very tight.

    I have forwarded your email to fulfillment and if they have any more
    information as to when your delivery will come they will let you know.

    Thanks again for your patience
    Regards,
    Amanda Roy
    PelletSales.com


    Should I be worried about not getting these in time for the winter? Should I look for a ton elsewhere to keep me going until these come? Supposedly they were supposed to deliver in July or August.
  23. cncpro

    cncpro New Member

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    Loc:
    NE Connecticut, USA
    I bought my pellets from these folks... http://www.woodpelletsexperts.com/pricing.html

    I bought 4 tons of Hamer's Hot Ones for $245/ton last month. They delivered 2 weeks after I ordered (exactly as promised)

    Looks like the price this month is just a little higher...

    I will definitely use this business again unless I find dramatically better pricing elsewhere...
  24. rayttt

    rayttt Feeling the Heat

    Joined:
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    372
    Loc:
    poconos pa
    read this thread:

    http://www.hearth.com/econtent/index.php/forums/viewthread/19376/
  25. ylomnstr

    ylomnstr Feeling the Heat

    Joined:
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    Staatsburg, NY
    I emailed them again asking if I can expect to have them by Aug or Sept. Their reply?

    Hello Rob,

    I believe that it is safe to say by late summer/early fall you will have
    your delivery of pellets. I do not have an exact date as to when, but I feel
    confident it saying that at least by mid-September you should have your
    pellets.

    Thank you,
    Amanda Roy
    PelletSales.com Team

    So hopefully this is true. I'm just wondering if I should purchase another ton just in case.
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