Ok, brand new Ashley/King 5500m ... Braaaand new.. forklift driver dinged it up. $100 bucks back.. not the problem, but can you imagine that? Ok- middle of the night, I hear a loud bang. Thought it was the cat. In the morning, pellet stove was out with error code 2. I have a manual.. read it many times. I take the back panel off, find the hairpin on the bottom of the stove.. right behind the auger motor that had popped the pin, fell and smashed on the stove bottom.. I remount motor ( it just hangs there by a pin! ) put pin in- runs ok. next day SMASH. same thing. pin tore all up this time. I toss their crap hairpin and get my own cottor pin. Auger doesn't work.. error code 5. When the auger fell and smashed, it blew a fuse. New fuse, auger works... Doesn't stop turning EVEN when the stoves power if OFF completely.. ok.. call the company.. they sending new motor and control board ( lots of buttons not working any more ) The only thing I could really do to keep my family warm ( we are getting over a foot of snow today ) was turn the draft fan all the way high, blower fan high, and just burn. I counted the time for the drive motor shaft to turn 360 deg... 30 seconds.. That's pumping the pellets. lots of lots of pellets non stop. ( safety switch on hopper still works, and unplug the damn thing is the other thing that will stop it. ) Now I have far surpassed the content of the manual - the company has no idea whats going on, so they sent me some real expensive parts for free.. now I just got error code 1. Tripped high limit sensor. ok. now that my rant is almost over.. just wondering.. Anyone have the 5500m ? if you do, take the back panel off and watch the auger motor. Does it twist and crank itself around a little bit as its trying to turn? I watched a video from ussc of replacing the auger motor.. was like 2 minutes.. nothing to it. It hangs there from a pin! wtf. Does yours move? How else would it drop its own pin out and smash on the floor at 3 months old? Is this stove worth keeping?! I can't sleep at night I think my house is gonna burn down. How long does it take for ussc to deliver parts? I clean this thing out, take good care of it, and I thought it was great. Now I want to smash it! I apologize for a long post, but I don't have time read 700 threads, and the ussc doesn't really know. Thanks guys.