power outage 1/28/14

[stoveguy2esw]

I posted this in the woodstove forum as well but since the thread may not be seen by pellet stove owners I reposted in here (just so the mods do not think its a duplicate)

just tossing it out there for general knowledge
ESW offices are shut down for the day (if not longer) due to a widespread power outage around the plant's location we do not have our customer service lines open.
FWIW I will be online for most of the rest of the day so if anyone who has tried to contact our service department with questions feel free to PM me and i'll try to help.
I should note that since im at home I have no way to key orders ship parts and the like so all I can offer is advice in hopes to help folks as best I can until my service department can get back online.

 

[ZBrooks]

I posted this in the woodstove forum as well but since the thread may not be seen by pellet stove owners I reposted in here (just so the mods do not think its a duplicate)

just tossing it out there for general knowledge
ESW offices are shut down for the day (if not longer) due to a widespread power outage around the plant's location we do not have our customer service lines open.
FWIW I will be online for most of the rest of the day so if anyone who has tried to contact our service department with questions feel free to PM me and i'll try to help.
I should note that since im at home I have no way to key orders ship parts and the like so all I can offer is advice in hopes to help folks as best I can until my service department can get back online.

This is what customer service looks like.

 

[slvrblkk]

I posted this in the woodstove forum as well but since the thread may not be seen by pellet stove owners I reposted in here (just so the mods do not think its a duplicate)

just tossing it out there for general knowledge
ESW offices are shut down for the day (if not longer) due to a widespread power outage around the plant's location we do not have our customer service lines open.
FWIW I will be online for most of the rest of the day so if anyone who has tried to contact our service department with questions feel free to PM me and i'll try to help.
I should note that since im at home I have no way to key orders ship parts and the like so all I can offer is advice in hopes to help folks as best I can until my service department can get back online.

One of these might be in your future

 

[stoveguy2esw]

One of these might be in your future

would be nice! FWIW it almost never happens that we lose power. I think its a substation issue , it was off for a couple miles in either direction and its seriously cold out. not a good think for the locals. hopefully they have wood or gas heat as last I heard its going to be several hours minimum to get this restored.

 

[kofkorn]

So I'm guessing you're not using pellet stoves to heat the facility???

 

[slvrblkk]

I work for a cable company and I maintain these at our Headend and Hubsites here in PA. That's the way it goes, when you need it. you wish you had it.....when you have it you "typically" don't lose power...lol

 

[stoveguy2esw]

So I'm guessing you're not using pellet stoves to heat the facility???

not completely , we use heat pumps for the office mostly but have wood as well as pellet stoves burning pretty constant in the facility.

 

[stoveguy2esw]

well gang , power is restored and we opened at our usual time , obviously with the missed time yesterday phone traffic is a bit heavy as we play "catch up ball" so if you need help just bear with us as we catch back up