Hi All, I am glad to have found this forum! Hello from Scotland. About 4 yrs ago I installed a Stovax Stockton 5 into the living room of my cottage. This room is at the end of the house against a wall leading out into a field. The issue is that on the stove there are the 2 vents, one at the top and one at the bottom. It makes no difference how I adjust these vents at all - they act as if 'open' the whole time, regardless of weather. This means that the fire goes very very fast. That's OK for getting it started, but after that, I have to open the door wide so that it burns at a reasonable speed. At night, I have to shut the door for safety reasons, and no matter how much wood or coal I put on it, because it burns so fast, it's dead within a few hours. The vents are to closed position - but it makes no difference! So I wake up in the morning and it feels like there's no residual heat floating about the house at all. This was an issue really from the start, although, weather dependant (i.e. not too windy), there were some nights I could close off the vents and the fire would slow down a bit - but not that much. Not as much as the stove I grew up with - which if you closed off the vents, you could really almost suffocate the fire. That was a Morso though and maybe they just have more effective controls - or some other reason. This problem has got a lot worse though since about a month ago when the stove had a service and the chimney was swept, etc. The man who did this replaced the rope in the door and I think this may be related to the problem. (The old one, which I'd put on about a year ago wasn''t in the best condition). I know he put on a different size of rope because he told me that I'd put on the wrong size, although I do remember researching it and thinking I'd bought the right size of rope. Since then, with the door totally shut, I can actually see the fire by looking through the gap at the side of the door into the stove - it glows orange onto the black framing all around the sides and top. This can't be right, can it? The stove is totally flat and the door itself is attached properly. This is getting pretty longwinded! Hopefully someone reading can shed a bit of light. Obviously, I should attach a different rope, but because even before this was an issue, I'm not sure I had the right size even then - can anyone recommend a good rope thickness for this stove? Any other info on making the vents more responsive would be much appreciated. Thank you!