problem with new pe t5

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got a new pe t5 and I find I cant close the door when the stove is cool ,the latch section wont pass by the receiving latch assembly When the stove is hot it becomes easier but is stiil stiff burn times are only a couple of hours I talked to a tech at pacific energy and he told me to try bending out the latch with pliers/??????
is it possible the door is not set right or level ?
 
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