Just fired my used santa fe, cant get the flame much higher than the burn pot on any setting. Moved the pellet slide all the way open and it only increased slightly after 15 mins, and I fully cleaned the stove before install. The pellets are fresh and work great in my waterford. I'm finding this stove alittle strange, only 3 heat settings, thermostat must be used, no air adjustments only feed adjustments. Just not the usual I guess. I spent some good $ even used because of the brand and counting on the company being around for years. Just hoping someone can educate me here. Hope you all had a good Christmas.