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Quadra-Fire Deliveries

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by kbjelka, Aug 11, 2008.

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  1. mascoma

    mascoma Feeling the Heat

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    Loc:
    Upper Valley NH
    If oil stays a this weeks prices or less for a bit I bet there will suddenly be lots of reasonably prices pellets available come December. at $1 a gallon less today than June 5 when I ordered my stove I know it will take a bit longer to pay for the stove but it's nice to have a plan B in place.

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  2. kbjelka

    kbjelka New Member

    Joined:
    Jul 10, 2008
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    Western CT
    I don't know what the hell is up with my dealer. Every time I call I get a different story. If I didn't have four tons of pellets in the basement I would seriously consider scrapping the pellet plan this year. This is the worst retail experience I have ever had, and I'm no spring chicken. Maybe all the blame lies with HHT but it does not seem like the dealer is giving me a straight story either. I think the onlly thing getting burned around here this fall is me!
  3. chas

    chas Member

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    Sep 8, 2008
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    Loc:
    ma
    This is my first stove the experience is the worst I have had purchasing anything. I ordered my stove on June 9th from a Seekonk dealer they have missed 3 dates for delivery now I'm being told they will receive it on Dec 4th yea right and Santa is coming soon.. With all the issues I'm reading I won't help them by cancelling it. What a business it could be if someone really offered customer service..
  4. MishMouse

    MishMouse Minister of Fire

    Joined:
    Jan 18, 2008
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    782
    Loc:
    Verndale, MN
    For people having troubles getting Harman pellet stoves you might want to check out of your area and see if the dealer will ship to your location. It may cost a few extra bucks shipping but you may be able to get your stove this year. As to support you may have to work something out with your dealer since he over sold his inventory and his stove pledges and he is unable to delivery your stove.

    I went to my dealer on Saturday to get a gasket repaired and he still has pellet stoves in stock. In my area we had a run on wood stoves. Another option would be if your dealer has a supply of wood stoves is to have your dealer contact the dealer in Park Rapids, MN and see if they could make a trade. Don't know if either of these options would work, but if you want your stove this year it may be worth a try.
  5. in-control

    in-control New Member

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    Central Ma
    I am looking at this from a long term perspective and independence from Oil, as much as possible. Once the stove is intalled my only interaction with the dealer will be for a yearly service and or warrenty work. I am more then a little frustrated with my $ going oversea's where the Saudi' are building the next global financial center to complete with Wall street. Oh - BTW they are also buying up the alternate energy companies in the US.

    Also go to PelletHeat.com where you can see the cost comparision. For oil it's ~2.25gal - we are along way from that.
  6. imacman

    imacman Guest

    I am just as frustrated as you are with the greatest transfer of wealth in the history of the world going on when we send $$ to other countries for crude oil, but to be fair, the Saudi's are one of the smaller suppliers of crude to the US(approx 15%). Canada and Mexico are our largest suppliers of crude oil.......

    Just thought I'd mention it.
  7. chas

    chas Member

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    I agree with you macman all I'm asking for is if the date slips a simple phone call with a new date.
  8. slls

    slls Minister of Fire

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    central maine Lat 45
    If Mexico is making such big money selling oil they should be able to make jobs for there citizens. There is no reason why Mexicans need to cross the border to get work. What I know of Mexico is really rich or really poor, no middle class, BTW we are getting there as I write.
  9. kbjelka

    kbjelka New Member

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    Western CT
    Anybody else getting updates on their Quadra-fire orders? I know a few of you guys were expecting stoves this month. My dealer sounded very upbeat early last week that I was next on the list and my stove would be on the next truck. By Friday the story was back to who knows when it will come in and they would call me with an update. Just hoping to here a few more success stories. Bring them on...
  10. chas

    chas Member

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    Seeing I ordered in June and I being told it would ship to the dealer on Dec 4th; I really don't expect to have it before 2009. The best I can hope for is a mild winter. If it goes into 2009 I will cancel my order and when the heating season is over look again but this time a different dealer and manufacturer. Quadra-Fire is not worth all the customer support issues they provide. American auto manufactures and Quadra-Fire have lots of similarities each is slow to react to a changing market and customer needs.
  11. in-control

    in-control New Member

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    I was told Dec./Jan and am expecting it then. With the price of home heating Oil going down each day the momentum should stop and orders may be cancelled. It is not just Quadra-Pro - it's any stove esp. inserts - every dealer, regardless of the stove manufacure has told me the same thing - nothing till next year.

    I am hoping that it will be earlier but my dealer is sticking to the dates that they gave me the day that I purchased the stove. I can understand the logic of cancelling and looking around next spring but all you will do is bounce into the orders from 08 and the pricing may not come down. Basically why bother to start the cycle again.
  12. imacman

    imacman Guest

    IMO, I think that unless you really dislike the stoves they make (and I have pretty much heard good things about them...they were my second choice), I wouldn't cancel the order. Buying next spring will not assure quick delivery, and almost assuredly will include a price hike. If you get it in January/Feb., at least you will have approx 2 1/2 - 3 1/2 months of burning to begin to save $ toward the stove paying for itself.

    My 2 cents.
  13. ms&c

    ms&c New Member

    Joined:
    Sep 11, 2008
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    4
    Loc:
    southern Maine
    Quad dealers went from selling one or two pellet stoves a month to 50 to 100 per week. No one could see that much of an increace coming quad is going to need a little time to try and get caught up. Getting all the parts they need such as blowers takes a little while.
  14. buckscrape

    buckscrape Member

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    Jan 4, 2008
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    Loc:
    Townsend (North Central MA)
    MS&C;you bring up a good point what about parts availability for stoves breakind down, i.e blowers etc. what's your take on that?
  15. ms&c

    ms&c New Member

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    It all depends on your dealers parts inventory We stock two or more of all parts for are pellet stoves for emergancy repairs for are customers
  16. kpereyra

    kpereyra New Member

    Joined:
    Jun 22, 2008
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    Loc:
    Fairfield County, CT
    I got a call yesterday to schedule my install for Tuesday, Sept 16, which is the exact date they originally told me. From our earlier PMs, it is the same dealer as yours. Perhaps its a different story for inserts vs free-standing stoves?
  17. kbjelka

    kbjelka New Member

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    Great news, is yours an insert or free-stander?
  18. kpereyra

    kpereyra New Member

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    Loc:
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    free-standing
  19. teddy1971

    teddy1971 Member

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    Loc:
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    Mine was also a free standing stove.
  20. kbjelka

    kbjelka New Member

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    Western CT
    Well a fellow Hearth.com member picked up my Jotul Castine today. Sold it on the board to make room for my Quadra-Fire Castile that failed to arrived twice already. Now I am walking by an empty hearth in the dining room and 4 tons of pellets in the basement. Man has it been a long 4 months. Seems like forever. All I need is the first frost to really push me over the edge!
  21. kbjelka

    kbjelka New Member

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    Anybody else waiting for or received their Quara-Fire Castile Insert? Starting to feel like the only one not getting their stove on here.
  22. pelletguy

    pelletguy New Member

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    Sep 15, 2008
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    6
    Loc:
    central maine
    I ordered my Mt. Vernon on May 31, 2008. It was installed on Sept. 5th. I guess I got in just under the wire when it came to the postponed deliveries. My only problem has been getting my pellets. I have been on the delivery list since early June. I am currently still 19th on the list. I guess it is progress from early summer, but, it is getting colder..........
  23. slls

    slls Minister of Fire

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    Was in town today so stopped at my dealer to check on the stove. He asked when I ordered it, I said 6-19, he went and got a sheet, asked my name and it was there, he said Friday. He didn’t know if the door or grill would be with it, I told him I would take the stove and wait for the rest. This is a good day, and 79 deg right now.
  24. imacman

    imacman Guest

    The door gets shipped separately from the stove?? Is this the norm for pellet stoves?
  25. teddy1971

    teddy1971 Member

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    Loc:
    Orange County NY
    This depend on the model stove you have. The quadrafire Sante Fe has the door as a separate option because of the different color doors you can buy (silver or gold). On the Mt Vernon AE the Door and the Stove are the same color so it comes already attached to the stove
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