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Quadra-Fire Issue

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by radiodjs, Oct 6, 2008.

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  1. radiodjs

    radiodjs New Member

    Joined:
    Aug 27, 2008
    Messages:
    7
    Loc:
    Dover, NH
    I just installed a Quadra-Fire Classic Bay 1200 Insert.

    On the backwall, behind the firepot, are two baffle panels. The Right Baffle Panel keeps coming loose after I fire it up for about 5 minutes.

    As I recall, when I brought the stove into the house this same panel fell off, so maybe it's just a bad fit for that part/maybe it's slightly warped?

    I'm looking thru the Quadra-Fire website, but I don't see a phone number or any way to email them.

    Perhaps they're 'hiding under their desks' as O'Reilly likes to say.

    Has anyone else had the issue?

    PS: Ease of customer service is something I should have considered prior to the purchase. So far I am not impressed by Quadra-Fire's customer service accessability.

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  2. 2c3d

    2c3d Member

    Joined:
    Sep 2, 2008
    Messages:
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    Loc:
    n/w N.J.
    here is quads phone # 1-800-926-4356....www. quadrafire.com....address is hearth & home technologies 1445 north highway Colville WA 99114....
  3. djarseneault

    djarseneault Member

    Joined:
    Oct 5, 2008
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    Loc:
    Eastern Connecticut
    Have you tried contacting your dealer where you bought the stove?
  4. slls

    slls Minister of Fire

    Joined:
    Jun 9, 2008
    Messages:
    1,457
    Loc:
    central maine Lat 45
    If it is like the FS there are 4 slots in the panel. To install put it against the wall to the top, then let it come down so the 4 slots lock.
  5. radiodjs

    radiodjs New Member

    Joined:
    Aug 27, 2008
    Messages:
    7
    Loc:
    Dover, NH
    I have done this several times, but when the stove heats up a little the top two "hooks" pop out and it is suspended (held in place) by the bottom two.
  6. radiodjs

    radiodjs New Member

    Joined:
    Aug 27, 2008
    Messages:
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    Loc:
    Dover, NH
    Thanks...I'm on hold now....
  7. djarseneault

    djarseneault Member

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    234
    Loc:
    Eastern Connecticut
    still on hold?
  8. radiodjs

    radiodjs New Member

    Joined:
    Aug 27, 2008
    Messages:
    7
    Loc:
    Dover, NH
    I called Quadra-Fire today and was helped right away. They took my info and gave me a reference number to give to the stove shop where I made the purchase. They want the public to interact with their dealers. The problem I have now is with the stove shop, All Basic out of Merrimack, NH. I called yesterday and left a message and again today, but no call back. I dropped 4 grand there, so you'd think that I'd be on their speed dial by now. I certainly hope they don't plan to open up a paramedic/ambulance division.
  9. 2c3d

    2c3d Member

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    Loc:
    n/w N.J.
    the squeaky hinge gets the oil......you'll squeak much louder standing at the dealer's counter.....
  10. djarseneault

    djarseneault Member

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    Loc:
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    X2
  11. radiodjs

    radiodjs New Member

    Joined:
    Aug 27, 2008
    Messages:
    7
    Loc:
    Dover, NH
    True. But, the dealer is an hour's drive away...
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