I just installed a Quadra-Fire Classic Bay 1200 Insert. On the backwall, behind the firepot, are two baffle panels. The Right Baffle Panel keeps coming loose after I fire it up for about 5 minutes. As I recall, when I brought the stove into the house this same panel fell off, so maybe it's just a bad fit for that part/maybe it's slightly warped? I'm looking thru the Quadra-Fire website, but I don't see a phone number or any way to email them. Perhaps they're 'hiding under their desks' as O'Reilly likes to say. Has anyone else had the issue? PS: Ease of customer service is something I should have considered prior to the purchase. So far I am not impressed by Quadra-Fire's customer service accessability.