Hello,
I have a Quadrafire Castille pellet insert, I had it installed in April and I'm having issues at startup. I'm getting a lot of failed ignitions for some strange reason. I clean the stove out completely every day, my friend who has a stand-alone castille says it's a waste of time to do it every single day, but I say better safe than sorry. Of course, he cleans his once a week and it works perfectly and mine doesn't. Anyway, pretty much every other startup fails. The stove drops pellets into the firepot, I can see the ignitor turn on, as it gets red hot. Here is the list of things that happen after that.
1. Sometimes, nothing at all happens, ignitor stays on for however long it stays on, a few minutes, pellets don't ignite and pellet stove ends up just sitting there with the red call light on.
2. Sometimes, a few pellets in the firepot ignite produce a few sparks and eventually burn off. The pellet stove ends up sitting there again, with the call light on.
3. Other times, pellets ignite after producing a lot of smoke, start burning like normal, pellet stove will drop a few more pellets into the firepot but after a few minutes they all burn off and same thing happens as mentioned above; it'll just sit there with the call light on.
All of these situations also produce a lot of very dark brown soot on the glass. When the stove burns normally, when I can get it to run that is, after a few hours, I can see very thing layer of white residue on the glass.
I'm really at a loss here. I called the dealer and they asked me a ton of questions on cleaning and then said they'll call me back, so I'm waiting on that.
Another thing that probably needs mentioned is that I already had a problem similar to #3 in the list above. The dealer fixed it a few months ago. The way they explained me the problem was is that they needed to run some kind of a grounding wire inside, because it's needed by the new control units from quadrafire. Interestingly enough, he didn't replace the actual control unit.
By the way, I use premium hardwood pellets, from the dealer that installed the stove. The reason I don't think it's the pellet issue is because my friend has the same exact stove, only stand-alone version and uses the same pellets and has no issues whatsoever. Also, we even tried swapping a bag of pellets, just to make sure; again, my pellets worked fine in his stove, his pellets had the same issue in my stove.
Thanks in advance for your help, guys.
I have a Quadrafire Castille pellet insert, I had it installed in April and I'm having issues at startup. I'm getting a lot of failed ignitions for some strange reason. I clean the stove out completely every day, my friend who has a stand-alone castille says it's a waste of time to do it every single day, but I say better safe than sorry. Of course, he cleans his once a week and it works perfectly and mine doesn't. Anyway, pretty much every other startup fails. The stove drops pellets into the firepot, I can see the ignitor turn on, as it gets red hot. Here is the list of things that happen after that.
1. Sometimes, nothing at all happens, ignitor stays on for however long it stays on, a few minutes, pellets don't ignite and pellet stove ends up just sitting there with the red call light on.
2. Sometimes, a few pellets in the firepot ignite produce a few sparks and eventually burn off. The pellet stove ends up sitting there again, with the call light on.
3. Other times, pellets ignite after producing a lot of smoke, start burning like normal, pellet stove will drop a few more pellets into the firepot but after a few minutes they all burn off and same thing happens as mentioned above; it'll just sit there with the call light on.
All of these situations also produce a lot of very dark brown soot on the glass. When the stove burns normally, when I can get it to run that is, after a few hours, I can see very thing layer of white residue on the glass.
I'm really at a loss here. I called the dealer and they asked me a ton of questions on cleaning and then said they'll call me back, so I'm waiting on that.
Another thing that probably needs mentioned is that I already had a problem similar to #3 in the list above. The dealer fixed it a few months ago. The way they explained me the problem was is that they needed to run some kind of a grounding wire inside, because it's needed by the new control units from quadrafire. Interestingly enough, he didn't replace the actual control unit.
By the way, I use premium hardwood pellets, from the dealer that installed the stove. The reason I don't think it's the pellet issue is because my friend has the same exact stove, only stand-alone version and uses the same pellets and has no issues whatsoever. Also, we even tried swapping a bag of pellets, just to make sure; again, my pellets worked fine in his stove, his pellets had the same issue in my stove.
Thanks in advance for your help, guys.
