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Quadrafire phone number

Post in 'The Hearth Room - Wood Stoves and Fireplaces' started by shop girl, Nov 16, 2006.

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  1. shop girl

    shop girl New Member

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    Does anyone have the 1- 800 number or andy number for the quadrafire headquarters in OR? I want them to fax us a diagram of the P trap not illistrated in the installation manual. Unable to locate it in any of the brochures or their website.

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  2. MountainStoveGuy

    MountainStoveGuy Minister of Fire

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    they wont talk to you even if you did have it. They will tell you to call your dealer.
    So call your dealer, have them call them and fax the stuff you need.
    What exactly are you looking for? Maybe i can help. Last i checked toilets had P traps, not pellet stoves :)
  3. BrotherBart

    BrotherBart Hearth.com LLC Mid-Atlantic Division Staff Member

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    Hearth and Home Technologies phone number in Colville is (509) 684-3745.
  4. shop girl

    shop girl New Member

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    In manual it states to make a p trap. see diagram 4 B to prevent cold air from coming in the outside air kit when the unit is not in use. no diagram or instructions given.
  5. MountainStoveGuy

    MountainStoveGuy Minister of Fire

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    what stove do you have?
  6. wahsega

    wahsega New Member

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    They probably mean something like this" -u- ": if you connect the dashes to the top of the u it would be what you want. By making a downward bend in the pipe and then coming back up and maintaining you pipe then straight. This dip makes it harder for cold air to move. Wind will still get in though. Confusing description but I have no way to draw it.
  7. Baroness

    Baroness New Member

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    Did you try emailing quadrafire? I've contacted them twice with questions that they promptly answered.
  8. maiwalhe

    maiwalhe New Member

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    I think I will have the same problem in a couple of weeks when my Quadrafire 7100 will be installed. I just downloaded the installation manual from their web site and noticed the exact same thing. The picture that is supposed to show how to create the air trap is missing.

    Baroness,

    what e-mail address did you use to contact Quadrafire? There is non listed on their website
  9. BrotherBart

    BrotherBart Hearth.com LLC Mid-Atlantic Division Staff Member

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    http://www.hearthnhome.com/contactUs/questions.asp
  10. maiwalhe

    maiwalhe New Member

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    Thanks BrotherBart.

    I just submitted my question to QuadraFire. We'll see what happens.
  11. BrotherBart

    BrotherBart Hearth.com LLC Mid-Atlantic Division Staff Member

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    You would think that as many times as they get that question they would include an errata sheet with the manuals.
  12. Baroness

    Baroness New Member

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    On their website, under customer care, you can "ask a question", then they'll list you possible answers, under all that they ask "did this help you?" & you can choose to have a customer rep contact you. Then you fill out the online form, where you can ask the question, and they'll email you back. I know, it's kind of a hassle. They really ought to just list their email addy & phone #. But, like I said, they emailed me back right away and answered all my questions. Hope that helps!:)
  13. maiwalhe

    maiwalhe New Member

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    I got a response from them. Here is what they say:

    "The "P" trap just refers to a trap for cold air. If your exterior
    termination of the combustion air kit is at the same level or above the
    level of the connection at the fireplace, simply put a "loop" in the
    duct so that the highest part of this is lower than the lowest part of
    the general run of the duct - a "P" on its face, so to speak. If this
    termination is below, no "P" trap is needed."


    Have a nice day.
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