Good evening guys,
My girlfriend and I have had a Quadrafire Sante Fe burner for what is now going to be our third winter. We have been running it occasionally as we are in Ohio and a few nights have been pretty cold and it has been working fine. Yesterday during the Browns game I noticed that the house was a little bit colder than usual and looked at the thermostat which said "heat" and means it should be running. I went over to the burner and hit the reset button on the right (Which normally starts dropping the pellets into the bowl) and nothing happened. Normally you can tell immediately that once you hit the reset button the burner starts running because you can hear it "kick on" sort of speak and moments later the pellets start feeding in. The coil below the pot gets orange and is trying to ignite and the red light in the left panel is on so it's getting some sort of power. We have tried to look in the manual for a couple different solutions and can't seem to pin point anything. The gentlemen who installed it is not returning our phone calls which makes it quite inconvenient. Luckily it's not been too cold and we have a portable electric heater to use but it's supposed to get rather cold soon. Does anyone have any suggestions of things to try? Any feedback would be greatly appreciated.
Thank you in advance for any and all suggestions,
My girlfriend and I have had a Quadrafire Sante Fe burner for what is now going to be our third winter. We have been running it occasionally as we are in Ohio and a few nights have been pretty cold and it has been working fine. Yesterday during the Browns game I noticed that the house was a little bit colder than usual and looked at the thermostat which said "heat" and means it should be running. I went over to the burner and hit the reset button on the right (Which normally starts dropping the pellets into the bowl) and nothing happened. Normally you can tell immediately that once you hit the reset button the burner starts running because you can hear it "kick on" sort of speak and moments later the pellets start feeding in. The coil below the pot gets orange and is trying to ignite and the red light in the left panel is on so it's getting some sort of power. We have tried to look in the manual for a couple different solutions and can't seem to pin point anything. The gentlemen who installed it is not returning our phone calls which makes it quite inconvenient. Luckily it's not been too cold and we have a portable electric heater to use but it's supposed to get rather cold soon. Does anyone have any suggestions of things to try? Any feedback would be greatly appreciated.
Thank you in advance for any and all suggestions,