I had this fireplace installed three days ago. It is quite pretty - the log-set is one of the best I have seen. However, the heat output is really disappointing, at only 21,000 BTUs. It does not heat up my small family room sufficiently. I would not recommend this if you are looking for a heating source. If you are just looking for ambiance, then this fireplace might be OK for you. Looks good, but disappointing heat output. It also makes a loud 'bang' noise every once in a while which makes everyone in the room jump. Not recommend. I wish I had bought a Valor instead. When I was purchasing this I could not find even one on-line review, which is why I am posting this so quickly. I hope to save someone else from making the same mistake I made.