1. Welcome Hearth.com Guests and Visitors - Please enjoy our forums!
    Hearth.com GOLD Sponsors who help bring the site content to you:
    Hearthstone Soapstone and Cast-Iron stoves( Wood, Gas or Pellet Stoves and Inserts)
    Caluwe - Passion for Fire and Water ( Pellet and Wood Hydronic and Space Heating)

Rich Burning STERLING Ht Model 8532, How Tell if Setup for NG or LP?

Post in 'It's a Gas!' started by KenO, Nov 14, 2012.

  1. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    4,893
    Loc:
    Averill Park, NY, on Burden Lake II...
    I'd say go to:

    http://www.hearthstonestoves.com/

    Drop them an email...Make sure you have the serial number of your stove's rating plate. That can help to ID the model & any idiosyncracies associated with it. Good Luck.

    Helpful Sponsor Ads!





  2. KenO

    KenO New Member

    Joined:
    Nov 14, 2012
    Messages:
    20

    Attached Files:

  3. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    4,893
    Loc:
    Averill Park, NY, on Burden Lake II...
    SIT Valves are very common in today's gas appliances. I doubt that there was one in your Sterling, but like I said earlier, if you want a definite answer, ask Hearthstone or a reputable Hearthstone dealer. They know a LOT more than I do about their products....
  4. KenO

    KenO New Member

    Joined:
    Nov 14, 2012
    Messages:
    20
    I'd say go to: http://www.hearthstonestoves.com/

    "Drop them an email...Make sure you have the serial number of your stove's rating plate. That can help to ID the model & any idiosyncracies associated with it."

    Thanks, went to the website and checked every section but could not find any email for Hearthstone Quality Home Heating Products, Inc.

    Seems they want everyone to go through their dealers.

    Would rather deal with Hearthstone Quality Home Heating Products, Inc. tech support.

    Any suggestions?

    Thanks again for all your help!!!

    Ken
  5. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    4,893
    Loc:
    Averill Park, NY, on Burden Lake II...
    Click the link I sent you. Click "Ask Us." Fill out the form. Either that or find your local Hearthstone dealer & talk to someone in the service department. Those folks will have reference materials that I don't have access to, & can be of more help than I can.
  6. KenO

    KenO New Member

    Joined:
    Nov 14, 2012
    Messages:
    20
    Bob,

    Maybe I am missing something because Hearthstone does not make it easy to contact them. Somehow I was unable to find the forum at http://www.hearthstonestoves.com/contact so sent an email to a close dealer but have not had a reply.

    "HearthStone has a unique Technical Service System. We depend on your local dealer to service our product and to answer all your technical questions. Our goal is to make sure Local HearthStone Dealers are the experts when it comes to servicing our products. Any time they do not have the answer, we respond to them with the most up to date information available. As their knowledge base is built, they are better prepared to provide expert service to the next customer. To find a Current Authorized HearthStone Dealer, please use the Dealer Locator at the top of this page.

    If you have already contacted your Local Dealer, and if you were not provided with a satisfactory response, please let us know. We will work with the HearthStone Dealer to be sure you get the information you need."

    Any ideas for getting HearthStone tech support email address?

    Thanks

    Ken




  7. DAKSY

    DAKSY Patriot Guard Rider Staff Member

    Joined:
    Dec 2, 2008
    Messages:
    4,893
    Loc:
    Averill Park, NY, on Burden Lake II...
    No. Sorry.

Share This Page