Last year I ordered pellets from NewEngland Pellet LLC out of Suffield Ct. and got ripped off $880.00 dollars which American Express got back for me ,thank god! This year I ordered from a new co. www.alleganypellets.com and same thing. I ordered with a promise of delivery by the end of Aug. or the first of Sept and gave them a deposit of $285.00 . First they said tornadoes and stuff delayed production and I would have pellets by Oct 2,. Then I got a letter recently saying do to circumstances beyond our control we can not ship the pellets this year! I promtly called and canceled order and they are refusing to refund my money until they make the pellets and sell them on my behalf. I called american express again and disputed the charge. Allegany pellets say they have a no refund policy on there site, but it wasn't there when I ordered! The website key or links weren't even working back then. They are located in wellsville NY and I would be very leary about buying pellets from them!! They like NewEngland pellet llc which went bankrupt are still taking orders! I purchased pellets for a higher price , AGAIN at a local distributer and they are already delivered.