SBI and the ECO-65 very happy with the stove and with customer service

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by VIBErator, Dec 12, 2013.

  1. VIBErator

    VIBErator
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    Good afternoon,

    Just wanted to post something positive. Very happy with the ECO-65 so far. Had a few issues with the ignitor. SBI was quick to respond and very helpful. Kudos to them.

    It was -22C at our house when I woke up this morning. House was still toasty running on # 2 all night.

    Cheers
    H.
     
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  2. stayfitz

    stayfitz
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    Glad to hear the stove (and SBI) is serving you well!

    Who are the brain police? Frank is my hero!
     
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  3. #3 hyfire, Dec 12, 2013
    Last edited: Dec 12, 2013
    hyfire

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    Not sure I can say the same, went through a lot of chimney issues and costs to re-do it 2 times, even though it was installed per manual, ended up with a smoke smell. Not pleased with the manual. I want a free gasket kit for the trouble I went though....
     
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  4. VIBErator

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    Gee Hyfire,

    I'm surprised. I'm sure they will come through for you. We called the toll free number. Sounds like yours was a pain in the assh installing. We had install issues of sorts but it was BMR that provided gas venting not pellet venting.


    H.
     
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  5. VIBErator

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    The manual def could use reworking. They should get my Mum to write it For them. She writes technical and user manuals.
     
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  6. VIBErator

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    Soft chrome scares the pants off my assh.
     
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  7. hyfire

    hyfire
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    SBI came through, they are sending me the gasket set, to offset the costs of doing the chimney 2x. Great customer service!:cool:
     
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  8. DV

    DV
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    My ignitor just went out 2 seasons burning. I suppose I should call SBI. What happened with yours?
     
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  9. VIBErator

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    They
    They keep sending new ones. Not sure yet. Hope they figure it out soon.
     
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