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SBI and the ECO-65 very happy with the stove and with customer service

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by VIBErator, Dec 12, 2013.

  1. VIBErator

    VIBErator New Member

    Joined:
    Nov 5, 2013
    Messages:
    67
    Loc:
    Canada, Ontario East of Ottawa
    Good afternoon,

    Just wanted to post something positive. Very happy with the ECO-65 so far. Had a few issues with the ignitor. SBI was quick to respond and very helpful. Kudos to them.

    It was -22C at our house when I woke up this morning. House was still toasty running on # 2 all night.

    Cheers
    H.
    becasunshine and stayfitz like this.

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  2. stayfitz

    stayfitz Member

    Joined:
    Sep 28, 2012
    Messages:
    212
    Loc:
    Reno, NV
    Glad to hear the stove (and SBI) is serving you well!

    Who are the brain police? Frank is my hero!
    VIBErator likes this.
  3. hyfire

    hyfire Feeling the Heat

    Joined:
    Aug 3, 2013
    Messages:
    408
    Loc:
    Ont, Canada
    Not sure I can say the same, went through a lot of chimney issues and costs to re-do it 2 times, even though it was installed per manual, ended up with a smoke smell. Not pleased with the manual. I want a free gasket kit for the trouble I went though....
    Last edited: Dec 12, 2013
  4. VIBErator

    VIBErator New Member

    Joined:
    Nov 5, 2013
    Messages:
    67
    Loc:
    Canada, Ontario East of Ottawa
    Gee Hyfire,

    I'm surprised. I'm sure they will come through for you. We called the toll free number. Sounds like yours was a pain in the assh installing. We had install issues of sorts but it was BMR that provided gas venting not pellet venting.


    H.
  5. VIBErator

    VIBErator New Member

    Joined:
    Nov 5, 2013
    Messages:
    67
    Loc:
    Canada, Ontario East of Ottawa
    The manual def could use reworking. They should get my Mum to write it For them. She writes technical and user manuals.
  6. VIBErator

    VIBErator New Member

    Joined:
    Nov 5, 2013
    Messages:
    67
    Loc:
    Canada, Ontario East of Ottawa
    Soft chrome scares the pants off my assh.
  7. hyfire

    hyfire Feeling the Heat

    Joined:
    Aug 3, 2013
    Messages:
    408
    Loc:
    Ont, Canada
    SBI came through, they are sending me the gasket set, to offset the costs of doing the chimney 2x. Great customer service!:cool:
    VIBErator likes this.
  8. DV

    DV Feeling the Heat

    Joined:
    Feb 6, 2012
    Messages:
    255
    Loc:
    Southern MD
    My ignitor just went out 2 seasons burning. I suppose I should call SBI. What happened with yours?
  9. VIBErator

    VIBErator New Member

    Joined:
    Nov 5, 2013
    Messages:
    67
    Loc:
    Canada, Ontario East of Ottawa
    They
    They keep sending new ones. Not sure yet. Hope they figure it out soon.

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