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searching for reliable sources of pellets in Western MA (customer service recommendations)

Post in 'The Pellet Mill - Pellet and Multifuel Stoves' started by nanama72, Oct 31, 2008.

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  1. nanama72

    nanama72 Member

    Joined:
    Mar 9, 2008
    Messages:
    101
    Loc:
    Western MA
    I'm looking for anybody's experience with reliable sources for pellet home delivery from this or previous years. We can't afford an old pickup yet. By reliable I mean will call if there is a problem when they become aware of a problem, will not charge credit card until delivery, will return customer emails or phone calls in a timely manner (1 or 2 days) and have high quality business standards. I already know about pelletsales.com.

    Thanks.

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  2. mascoloj

    mascoloj Member

    Joined:
    Oct 29, 2008
    Messages:
    15
    Loc:
    Middletown, CT
    A co-worker of mine uses BT Enterprise http://www.btpellet.com all the time. They now have pellets (They were out for a while) and they do deliver to Western Mass - they are out of Bristol, CT. I have never used them myself so I cannot vouche for them but my co-worker can be a real tiger with companies so for her to stay with them must mean they do good business. They do have a lot of different pellet brands to choose from as well. I plan on getting another ton or 2 from them soon. Good luck
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